Truck Rental at U-Haul Review
Looking to hire Truck Rental at U-Haul? See our detailed 11-point review based on our independent analysis of Truck Rental at U-Haul, 53 other Cazenovia moving companies, and 1,037 moving companies in New York.
Key Takeaways:
- Overall rating: 6.91 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Haul, a staple in the do-it-yourself moving industry, was established in 1945 by L.S. "Sam" Shoen and Anna Mary Carty Shoen. This venture was sparked by the Shoens' own need to rent a moving trailer, which at the time was unavailable on a one-way, nationwide basis. From its modest beginnings with a $5,000 investment and a small number of trailers, U-Haul has grown into a major entity with an extensive range of services including truck rentals, self-storage units, trailer hitches installation, and moving supplies. Notably, U-Haul has the largest selection of rental trucks in North America, providing a cost-effective solution for both local and long-distance moves. The company stands out for its historical commitment to accommodating the growing needs of the American populace post-World War II, a period that saw high mobility needs. As a market leader, it uniquely offers 24/7 truck share services, ensuring accessibility and convenience. Through continuous innovation and customer-centric services, U-Haul has maintained its pioneering status in the industry, celebrated its 75th anniversary in 2020, and remains headquartered in Phoenix, Arizona.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Truck Rental at U-Haul & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.29 | ↓ -12.1% | 1 | 0 | 100.0% | |
| Communication | 6.93 | ↓ -6.8% | 1 | 0 | 100.0% | |
| Friendliness | 7.78 | ↓ -10.9% | 1 | 0 | 100.0% | |
| Professionalism | 7.41 | ↓ -9.4% | 1 | 0 | 100.0% |
Recent Truck Rental at U-Haul Reviews
Quality - 7.29/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 6.93/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 7.78/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.41/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Truck Rental at U-Haul
- International Moving
- Military Moving
- College Moving
- Moving Labor
- Furniture Moving
- Packing Supplies
- Storage Units
- Cross-Country Moving
- Last-Minute Moving
- U-Box Containers
Licenses
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Detailed Customer Insights
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Contact Truck Rental at U-Haul
- Cazenovia, NY, 13035
- (315) 474-2923
- https://www.uhaul.com/Locations/Truck-Rentals-near-Syracuse-NY-13210/873060/
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How we ranked the top New York movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in New York.
Rating Methodology
Here's the methodology we used to come up with the best movers in New York:
Our original review-based ranking algorithm
We started with a total of 1,037 companies that offer moving services in the New York area.
From these 1,037 companies, we analyzed a total of 160,943 reviews dating all the way back to August 2006.
We also reviewed a total of 28 state and federal moving licenses from these 1,037 companies and 2,914 different 3rd party review and social profiles.
Each of the ~160,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 549,695 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 97,057 Cazenovia moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every New York moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
