Universal VanLines Review
Looking to hire Universal VanLines? See our detailed 11-point review based on our independent analysis of Universal VanLines, 55 other Newton moving companies, and 601 moving companies in New Jersey.
Key Takeaways:
- Overall rating: 7.48 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Universal Van Lines is a professional moving company offering a variety of services, including local, long distance, and commercial moves, as well as packing and storage solutions. Based in Union, New Jersey, the company has been in business for over 20 years and serves customers across the country. With a close proximity to Kenilworth, NJ, Universal Van Lines prides itself on customer satisfaction, working closely with clients to ensure personalized service. The company's team of highly trained staff and state-of-the-art vehicles ensure a smooth and efficient moving experience. Services include packing and unpacking, specialty moving, piano moving, and affordable storage options.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Universal VanLines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.17 | ↓ -1.6% | 9 | 2 | 81.8% | |
| Punctuality | 7.04 | ↓ -11.8% | 2 | 1 | 66.7% | |
| Affordability | 7.77 | ↑ 2.5% | 2 | 0 | 100.0% | |
| Communication | 7.16 | ↓ -3.6% | 3 | 1 | 75.0% | |
| Stick to Prices | 8.15 | ↑ 36.7% | 3 | 0 | 100.0% | |
| Speed | 8.20 | ↓ -2.9% | 2 | 0 | 100.0% | |
| Friendliness | 8.73 | ↓ -0.1% | 5 | 0 | 100.0% | |
| Will Hire Again | 8.19 | ↑ 1.8% | 9 | 1 | 90.0% | |
| Professionalism | 8.32 | ↑ 1.7% | 4 | 0 | 100.0% | |
| Conflict Handling | 2.18 | ↓ -46.5% | 0 | 1 | 0.0% | |
| Precision & Care | 8.37 | ↑ 5.6% | 4 | 0 | 100.0% |
Recent Universal VanLines Reviews
Quality - 8.17/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.04/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.77/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.16/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 8.15/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 8.20/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 8.73/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.19/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.32/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 2.18/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.37/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Universal VanLines
- Long Distance Move Planning
- Local Moving Services
- Commercial Move Planning
- Packing & Unpacking
- Storage Service
- Specialty Moving
- Piano Movers
- Cheap Moving Services
- Last-Minute Moving Services
- Hourly Moving Services
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 7/02/25)- USDOT: 1594697
- MC: 589954
- ENTITY TYPE: Carrier
1
Registered Trucks, Tractors, or Vans
1
Registered Drivers
7/30/23
Most Recent USDOT Update
13,000
Annual Interstate Miles (2022)
Detailed Customer Insights
Based on our analysis of Universal VanLines's customer reviews:
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Contact Universal VanLines
- 1191 Morris Ave STE 102, Union, NJ, 07083
- (908) 687-0800
- https://universalvanlines.com/
Follow Universal VanLines:
How we ranked the top New Jersey movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in New Jersey.
Rating Methodology
Here's the methodology we used to come up with the best movers in New Jersey:
Our original review-based ranking algorithm
We started with a total of 601 companies that offer moving services in the New Jersey area.
From these 601 companies, we analyzed a total of 84,548 reviews dating all the way back to June 2007.
We also reviewed a total of 153 state and federal moving licenses from these 601 companies and 1,843 different 3rd party review and social profiles.
Each of the ~84,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 228,545 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 38,250 Newton moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every New Jersey moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
