Van Express Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Customer Reviews of Van Express Moving & Storage
We analyzed and organized the customer reviews of Van Express Moving & Storage in Secaucus, NJ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Van Express Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“best experience of all movers ever used ”
“fantastic job by Van Express team ”
“great care of my belongings ”
“great service by Van Express ”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they were on time ”
“arrived on time ”
“arrived on time”
“move was on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“saved over $300 ”
“reasonable pricing found affordable ”
“totally overcharge ”
“cheaper is not always better”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“helpful throughout the move ”
“professional and friendly crew ”
“nothing done or compensated after contact ”
“movers couldn't communicate due to language barrier ”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“accurate estimated costs ”
“stuck to the quoted price”
“$1,000 over the estimate ”
“charged 80% over estimate”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“made the move quick and painless ”
“got the move done without issues ”
“took longer than expected for the move ”
“worked fast but right”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“team kind and pleasant to deal with ”
“all 3 were very professional ”
“friendly throughout the day ”
“professional and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Would not recommend due to missing items”
“would and will recommend them to anyone needing movers ”
“highly recommend Van Express ”
“couldn't recommend them more”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional and pleasant people to have ”
“crew professional and a pleasure to deal with ”
“team was polished and professional ”
“team was very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Not helpful, told to file police report”
“not going to right any damages”
“declined to provide payment for damage ”
“contacted company about bad move got no response”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Many high-value items missing, including furniture”
“took great care of my belongings ”
“careful with my belongings ”
“handled items very carefully ”
Customer Insights
Cost: $ 982.00 from 4 historical data points
Hourly Minimum: 4 hours from 3 reviews
Local Move Duration: 3.5 hours from 20 reviews
Interstate Move Duration: 2 days from 11 reviews
Great Crew Members
| Phil | did the job well and thanked him |
| Edwin | Edwin and team crushed it |
| Edwin, Abdulah, Serif, Baran | hard working and dedicated movers |
| David | always available for any questions |
| Joanne | impressed with great work |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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