U-Pack is a moving company that has been providing reliable long-distance moving services since 1997. Based in Fort Smith, Arkansas, U-Pack offers nationwide coverage with quick, convenient options for all types of moves, including household goods, military, senior, student, job relocation, and small moves. Furthermore, they provide door-to-door moving services and charge only for the equipment space used, with fuel costs always included. This helps customers who are potentially also considering movers in St. Louis, MO stay within budget. U-Pack prides itself on its experienced team of consultants and a wealth of moving resources, tools, and helpful articles to assist customers throughout the moving process.
U-Pack
About U-Pack
Additional Cities Served: St. Charles, Florissant, Chesterfield, Wildwood, University City, Ballwin, Granite CityShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service Comparison
- U-Pack vs Portable Storage Comparison
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in St. Louis, MO using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
8.49/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“U-Pack does an excellent job”
“great experience with u-pack”
“Upack was the best decision for interstate move”
“had a very good experience”
2. Punctuality
7.34/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“They delivered a trailer on time.”
“punctual and friendly drivers showed up on time”
“took 2 weeks to deliver to my house”
“they did not honor the guaranteed delivery time”
3. Affordability
8.51/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“more affordable than using a full service or PODS”
“Cost was better than PODS or Pack-Rat.”
“BEST value for space, time, and cost”
“price beat every competitor by $500”
4. Communication
7.97/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“amazing and helpful customer service”
“dispatchers were flexible and communicative”
“The scheduling process was detailed and helpful”
“customer service was great upon calling twice”
5. Stick to Prices
7.33/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“will price adjust your locked in price if it drops”
“paid exactly the estimated, no hidden fees”
“charge extra fees without permission”
“were not upfront about delivery times”
6. Speed
8.68/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“super fast”
“items arrived in time the next week”
“fast service”
“fast removal of empty cubes implies speedy move”
7. Friendliness
9.38/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“customer service was so nice”
“drivers couldn't have been more pleasant”
“mentioned the drivers were friendly”
“Staff was kind and helpful”
8. Will Hire Again
8.13/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“They're awesome”
“recommend u-pack to everyone”
“best decision I could've made”
“We'll use U-Pack in the future.”
9. Professionalism
7.29/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Crew was helpful and provided excellent service”
“Drivers on both ends were very professional.”
“drivers were professional and courteous”
“they are unprofessional”
10. Conflict Handling
3.19/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“sent someone within an hour to help”
“offered pennies on the dollar for damage”
“offer her pennies on the dollar for her claim”
“have not replied to my insurance claims”
11. Precision & Care
6.44/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“excellent job of taking care of belongings”
“some furniture items were decently damaged”
“damaged almost every piece of furniture”
“items were dusty and not well handled”
Customer Insights
Interstate Move Duration: 4 days from 6 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
8630 Hall St, St. Louis, MO, 63147
(844) 611-4582
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