Founded in 1997, U-Pack is a moving company based in Fort Smith, Arkansas, which offers quick and convenient long-distance moving solutions. Providing services across the country, their offerings include door-to-door delivery, storage, and guaranteed transit. But if you are considering moving to or from Kansas City, U-Pack offers you the flexibility of comparing their services with other movers in Kansas City, MO. They are renowned for a uniquely flexible pricing system, where customers are only charged for the space used in their moving equipment, and rates even include fuel costs, aiding customers to maintain their budgets. Whether it's military moves, senior moving, student moves, job relocations, or small moves, U-Pack boasts extensive experience in handling a variety of moving scenarios.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Overland Park, Kansas City, Independence, Lee's Summit, Shawnee, Blue Springs, LenexaShow More >
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Military Moves
Awards
Have feedback for U-Pack?
Error. Please try again later.
Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Kansas City, MO using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“This was the best way to move”
“quality and value unmatched but equipment sometimes questionable”
“This distribution facility is amazing!”
“very professional and arrived on time”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they changed the dates three days prior to moving date”
“pickup and delivery happened in scheduled time”
“arrived on time”
“they were on time with dropping the trailer”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“good value”
“I paid for what I used, which felt fair”
“pricing is very competitive”
“reasonable pricing”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“instructions clear”
“they answer the phone and answer your questions”
“kept me up to date over the two hour process with calls”
“changed dates without adequate notice”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“paid for the actual space used, not estimated”
“don’t charge until delivery, no bait and switch”
“the quote and process coordinated well”
“no hidden fees”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“their speed is unmatched”
“received cube within a week, speedy process”
“delivered my stuff way faster than expected”
“whole move worked excellently”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“people are so friendly”
“Great people to work with”
“Their customer service and timing was fantastic”
“Everyone was very helpful.”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“I will always do this”
“will be using them again”
“had to cancel my reservation and find another mover”
“very satisfied with them”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“staff was very professional”
“very professional”
“very professional”
“total pros and have the system down”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Nate was able to correct an issue of weight tickets immediately”
“sent someone right away to assist”
“did not rectify service issue.”
“U-Pack credited me for troubles”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Strapped down my stuff carefully”
“belongings arrived just as packed”
“not one single thing was broken, lost or damaged”
“some scratched furniture, due to my packing”
Customer Insights
Interstate Move Duration: 8 days from 8 reviews
Great Crew Members
| Nate | Nate followed through on the back end efficiently. |
| Vinny, JB | helpful with the ramp and bulkheads |
| Wes | Wes was wonderful and accommodating |
| Nate | was awesome and very helpful |
| Cecil | answered the phone quickly or called back quickly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Kansas City Moving Services
Nearby Cities
