United Van Lines Review
Looking to hire United Van Lines? See our detailed 11-point review based on our independent analysis of United Van Lines, 63 other St. Louis moving companies, and 319 moving companies in Missouri.
Key Takeaways:
- Overall rating: 4.79 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
United Van Lines is America’s #1 moving company, providing customers with unmatched protection and top-rated services. It has been around for over 90 years and has moved millions of people across the country during that time. United Van Lines has seen it all. It can handle any type of move, whether local, long-distance, interstate or international. This experienced moving team works with families, military members, government departments, corporate offices, and different kinds of businesses. They work hard to create a custom moving experience that meets each client’s budget and timeline while exceeding their expectations. All moves come with options for packing, unpacking, debris pickup, storage, and car shipping, so you can sit back, relax, and let these professionals take care of everything. United Van Lines has a network of over 500 reliable moving companies across the United States. It has a location in St. Louis, MO, servicing all surrounding areas.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between United Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 5.58 | ↓ -32.8% | 115 | 126 | 47.7% | |
| Punctuality | 5.27 | ↓ -33.9% | 47 | 58 | 44.8% | |
| Affordability | 4.05 | ↓ -46.6% | 16 | 38 | 29.6% | |
| Communication | 4.76 | ↓ -35.9% | 71 | 111 | 39.0% | |
| Stick to Prices | 4.04 | ↓ -32.2% | 26 | 52 | 33.3% | |
| Speed | 4.49 | ↓ -46.8% | 18 | 34 | 34.6% | |
| Friendliness | 7.42 | ↓ -15.0% | 68 | 30 | 69.4% | |
| Will Hire Again | 4.90 | ↓ -39.2% | 111 | 159 | 41.1% | |
| Professionalism | 5.86 | ↓ -28.3% | 77 | 74 | 51.0% | |
| Conflict Handling | 1.82 | ↓ -55.2% | 7 | 96 | 6.8% | |
| Precision & Care | 4.47 | ↓ -43.6% | 50 | 92 | 35.2% |
Recent United Van Lines Reviews
Quality - 5.58/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 5.27/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 4.05/10
How affordable was the moving service?
Overall Review Distribution
Communication - 4.76/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 4.04/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 4.49/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 7.42/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 4.90/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 5.86/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 1.82/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 4.47/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by United Van Lines
- Long Distance Moves
- International Moves
- Corporate Moves
- Local Moves
- Packing
- Unpacking
- Storage
- Small Moves
- Moving Resources
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 6/25/25)- USDOT: 77949
- MC: FF-9300 67234
- ENTITY TYPE: Carrier/Freight Forwarder/Broker
4,731
Registered Trucks, Tractors, or Vans
3,424
Registered Drivers
9/30/24
Most Recent USDOT Update
85,291,458
Annual Interstate Miles (2024)
Detailed Customer Insights
Based on our analysis of United Van Lines's customer reviews:
11 days
Interstate Move Duration
based on 41 reviews
Average Cost
$15,039.00
based on 5 historical data points
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Awards
Contact United Van Lines
- 1 United Dr, Fenton, MO, 63026
- (636) 349-3900
- https://www.unitedvanlines.com/movers/mo/st-louis
Follow United Van Lines:
How we ranked the top Missouri movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Missouri.
Rating Methodology
Here's the methodology we used to come up with the best movers in Missouri:
Our original review-based ranking algorithm
We started with a total of 319 companies that offer moving services in the Missouri area.
From these 319 companies, we analyzed a total of 54,964 reviews dating all the way back to December 2007.
We also reviewed a total of 7 state and federal moving licenses from these 319 companies and 990 different 3rd party review and social profiles.
Each of the ~54,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 129,919 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 17,127 St. Louis moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Missouri moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
