Truck Rental at U-Haul Review
Looking to hire Truck Rental at U-Haul? See our detailed 11-point review based on our independent analysis of Truck Rental at U-Haul, 47 other Mantorville moving companies, and 300 moving companies in Minnesota.
Key Takeaways:
- Overall rating: 4.71 out of 10
- Highest 11-point rating category: Quality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Haul is an established moving service company that began its operations in 1945. Based in Phoenix, Arizona, it was founded by L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, after recognizing the need for DIY moving equipment available on a one-way, nationwide basis. U-Haul has evolved significantly from its humble roots of renting out trailers at gas stations, becoming the largest provider of rental trucks, trailers, and self-storage facilities across North America. The company offers a variety of moving services including truck and trailer rentals, self-storage units, moving supplies, and moving labor assistance. Additionally, U-Haul is the largest installer of permanent trailer hitches in the automotive aftermarket industry and the largest retailer of propane in the U.S. What distinguishes U-Haul in its sector is its extensive network of dealerships providing localized service despite its national scale, and its pioneering role in enhancing the mobility of the U.S. and Canadian populations since the mid-20th century.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Truck Rental at U-Haul & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.29 | ↓ -12.1% | 1 | 0 | 100.0% | |
| Communication | 4.84 | ↓ -34.8% | 0 | 1 | 0.0% | |
| Stick to Prices | 2.49 | ↓ -58.3% | 0 | 2 | 0.0% | |
| Friendliness | 6.71 | ↓ -23.1% | 1 | 1 | 50.0% | |
| Will Hire Again | 5.37 | ↓ -33.3% | 0 | 3 | 0.0% | |
| Conflict Handling | 2.03 | ↓ -50.1% | 0 | 1 | 0.0% | |
| Precision & Care | 5.57 | ↓ -29.7% | 0 | 1 | 0.0% |
Recent Truck Rental at U-Haul Reviews
Quality - 7.29/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 4.84/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 2.49/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 6.71/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 5.37/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 2.03/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 5.57/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Truck Rental at U-Haul
- Local Moving
- Long-Distance Moving
- International Moving
- College Moving
- Military Moving
- Packing And Unpacking Services
- Self-Storage
- Portable Moving And Storage Containers
- Trailer Rentals
- Moving Truck Rentals
Licenses
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Detailed Customer Insights
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Contact Truck Rental at U-Haul
- Mantorville, MN, 55955
- (507) 216-4234
- https://www.uhaul.com/Locations/Truck-Rentals-near-Rochester-MN-55902/726074/
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How we ranked the top Minnesota movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Minnesota.
Rating Methodology
Here's the methodology we used to come up with the best movers in Minnesota:
Our original review-based ranking algorithm
We started with a total of 300 companies that offer moving services in the Minnesota area.
From these 300 companies, we analyzed a total of 34,932 reviews dating all the way back to August 2008.
We also reviewed a total of 125 state and federal moving licenses from these 300 companies and 930 different 3rd party review and social profiles.
Each of the ~34,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 90,616 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 14,370 Mantorville moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Minnesota moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
