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Truck Rental at U-Haul Review

Updated Jul 17, 2025
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Looking to hire Truck Rental at U-Haul? See our detailed 11-point review based on our independent analysis of Truck Rental at U-Haul, 46 other Madison moving companies, and 293 moving companies in Minnesota.

Key Takeaways:

  • Overall rating: 5.44 out of 10
  • Highest 11-point rating category: Quality
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

U-Haul, established in 1945 by L.S. "Sam" Shoen and Anna Mary Carty Shoen, is a pioneer in the self-move industry. With origins in a simple post-WWII need for do-it-yourself moving equipment available on a one-way, nationwide basis, U-Haul has grown substantially. The company is headquartered in Phoenix, Arizona. U-Haul offers a wide range of services including truck rentals, trailers, self-storage units, and moving supplies. Notably, it has the largest selection of moving trucks in North America and provides self-storage facilities with the first month free under certain conditions. U-Haul also stands out for its nationwide coverage and innovations such as moving container services and 24/7 truck sharing. Thanks to its pioneering efforts and continued delivery of reliable moving services, U-Haul has maintained a significant reputation for over 75 years in the moving industry. The "Website Information" provided seems accurate and useful, presenting a comprehensive history and array of services offered by U-Haul, allowing for a detailed description.

Our Research

  • Analyzed 2 total reviews
  • Reviewed 1 social profiles and review listings
  • Checked for license verification at MnDOT & FMCSA
  • Crunched 3 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality6.19↓ -25.5%010.0%
Will Hire Again6.04↓ -24.9%010.0%
Professionalism5.79↓ -29.2%010.0%

Recent Truck Rental at U-Haul Reviews

Quality - 6.19/10

Overall quality of the service provided on moving day.

Recent Customer Praises
Recent Customer Complaints
Terrible service
Overall Review Distribution
Positive
0 (0.0%)
Negative
1 (100.0%)

Additional Details

Moving Services Offered by Truck Rental at U-Haul

  • Local Moving
  • Long-Distance Moving
  • International Moving
  • College Moving
  • Military Moving
  • Packing Services
  • Storage Services
  • Moving Labor
  • Last-Minute Moving
  • Furniture Moving

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How we ranked the top Minnesota movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Minnesota.

Rating Methodology

Here's the methodology we used to come up with the best movers in Minnesota:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 293 companies that offer moving services in the Minnesota area.

From these 293 companies, we analyzed a total of 34,879 reviews dating all the way back to August 2008.

We also reviewed a total of 124 state and federal moving licenses from these 293 companies and 920 different 3rd party review and social profiles.

Each of the ~34,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 90,436 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 14,114 Madison moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Minnesota moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.28/10 avg in Minnesota from 17,579 reviews

Punctuality

Did the crew show up on-time with the required equipment?

8.10/10 avg in Minnesota from 5,809 reviews

Affordability

How affordable was the moving service?

7.54/10 avg in Minnesota from 3,506 reviews

Communication

Responsiveness before, during, and after the move.

7.56/10 avg in Minnesota from 6,619 reviews

Stick to Prices

Was the final price consistent with the original quote?

6.11/10 avg in Minnesota from 2,159 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.45/10 avg in Minnesota from 7,221 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.76/10 avg in Minnesota from 10,535 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

8.04/10 avg in Minnesota from 17,917 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.23/10 avg in Minnesota from 9,831 reviews

Conflict Handling

How well the company responds to accidents and issues.

4.22/10 avg in Minnesota from 1,717 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.93/10 avg in Minnesota from 7,543 reviews