Morse Moving & Storage - Royal Oak, MI
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Customer Reviews of Morse Moving & Storage - Royal Oak, MI
We analyzed and organized the customer reviews of Morse Moving & Storage - Royal Oak, MI in Grosse Pointe Woods, MI using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Morse Moving & Storage - Royal Oak, MI based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“worst moving company I have ever seen”
“terrible service”
“horrible experience from beginning to end”
“horrible claims resolution process and damaged furniture”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“did not show up on time”
“shipments were over a month late”
“had to change the pack out date twice”
“they were a MONTH late”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“ripped us off”
“move was shocking and despicable”
“pricing was very good”
“additional charge of $1,041 for storage”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service is non-existent”
“poor customer service after the contract signing”
“almost no communication whatsoever”
“only get excuses after contacting them multiple times”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“terrible record keeping”
“talking about charging more for storage”
“not transparent at all”
“not honoring the insurance agreement”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“shipments were over a month late”
“took a month, items destroyed”
“worked hard to stay on schedule”
“took hours longer than originally estimated”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“crews of people not trained”
“driver gave me an attitude”
“Everyone was professional and fantastic”
“they were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again”
“Run Away!!!”
“would not hire again”
“company lacks integrity”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“crews not experienced in moving”
“driver's unprofessional behavior”
“professional at first but then unprofessional behavior”
“lack of care and professionalism in handling items”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“find excuses not to pay for broken items”
“terrible record keeping”
“bullied into not filing a claim”
“refused payment for damaged item”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“broke furniture”
“a lot of things were broken”
“Ikea dresser was damaged”
“larger pieces of furniture were damaged”
Customer Insights
Cost: $ 7147.00 from 3 historical data points
Local Move Duration: 8.5 hours from 5 reviews
Interstate Move Duration: 5 days from 11 reviews
Great Crew Members
| Chris | professional and polite as we explained our needs |
| Jeff, Tracey | quick to answer my questions, kept me informed, and calmed me down |
| John Green | John did a nice job estimating my move |
| Chris | Chris Sabolik was very professional pre-move |
| Tom, Mark | they were friendly, efficient, and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Grosse Pointe Woods Moving Services
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