With U-Pack, there’s no need to worry about finding a truck, hiring movers in Detroit, MI, and making multiple trips to get your stuff from point A to point B. U-Pack offers fast, affordable door-to-door moves for homes of all sizes. It provides metal, weatherproof moving containers, which customers can pack and load on their own. U-Pack then drives the container straight to your new place for you to unload – no waiting several weeks for your belongings to arrive. U-Pack containers are easy to load, park, and store. They are perfect for apartments, storage facilities, and areas with street parking. And there are no hidden fees or surprise charges because the rates include the driver and fuel. You pay only for the space you use, so you can be sure you’re getting the most bang for your buck. U-Pack has a service center in Romulus, MI, offering 24/7 shipment tracking.
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Awards
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Detroit, MI using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“terrible experience, stuff hasn't arrived”
“experience was great and convenient”
“great experience overall”
“Love it”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“massive delays, no delivery after multiple schedules”
“I received a driver ETA”
“Relocube was delivered and picked up on time”
“on-time delivery and pickup”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“they gave a total refund”
“saved money compared to full service movers”
“Simple, affordable service”
“cost was expensive compared to driving a U-Haul”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“constant calling with no answer or help”
“customer service was exceptional”
“After a simple phone call and setting up my account”
“fast and accurate quote”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“received a total refund despite issues”
“quote was accurate”
“pickup and delivery as agreed”
“timeline and overall expectations were met”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“container sat for weeks, still not delivered”
“more than enough time to fill/empty”
“FAST and cubes arrived sooner than estimated”
“moved very quickly”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“customer service was always friendly”
“the driver could not have been more friendly”
“staff was friendly”
“Delivery driver was so friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not use this company again”
“would not waste money with others”
“Love it”
“I would certainly use and recommend U-Pack”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional staff”
“The delivery driver was professional”
“people in customer service are very professional”
“delivery people were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“didn't rectify the issue, no delivery”
“items were soaking wet and moldy.”
“promptly contacted me to resolve an issue”
“took care of the issue promptly”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“nothing was damaged”
“tiny break in trailer front wall caused a wet mattress”
“some furniture was banged up and a few glasses were broken”
“No damage”
Customer Insights
Interstate Move Duration: 4 days from 9 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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