Smartbox Moving and Storage Review
Looking to hire Smartbox Moving and Storage? See our detailed 11-point review based on our independent analysis of Smartbox Moving and Storage, 58 other Dearborn Heights moving companies, and 409 moving companies in Michigan.
Key Takeaways:
- Overall rating: 5.22 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Smartbox Moving and Storage is a reliable and innovative moving company that has been in operation since 2002. Based in Detroit South and Ann Arbor, the company offers its services across the local metro, statewide, and nationwide. With their unique and non-traditional approach to portable storage, they provide moving and storage solutions that are easy to use, secure, and completed with professional quality. Services include long distance moving, storage units, local moving, and corporate relocation assistance. If you need help with your relocation in Michigan, there are also plenty of other high-quality movers serving Dearborn Heights, MI ready to assist. Smartbox is known for its personalized service, attention to detail, and affordable pricing, setting it apart from other moving companies.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Smartbox Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 6.02 | ↓ -27.4% | 1 | 2 | 33.3% | |
| Punctuality | 5.97 | ↓ -25.2% | 1 | 2 | 33.3% | |
| Affordability | 6.68 | ↓ -11.8% | 3 | 1 | 75.0% | |
| Communication | 4.44 | ↓ -40.3% | 1 | 4 | 20.0% | |
| Friendliness | 7.18 | ↓ -17.8% | 2 | 1 | 66.7% | |
| Will Hire Again | 5.52 | ↓ -31.5% | 1 | 4 | 20.0% | |
| Conflict Handling | 2.14 | ↓ -47.4% | 0 | 1 | 0.0% |
Recent Smartbox Moving and Storage Reviews
Quality - 6.02/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 5.97/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 6.68/10
How affordable was the moving service?
Overall Review Distribution
Communication - 4.44/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Friendliness - 7.18/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 5.52/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Conflict Handling - 2.14/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Additional Details
Moving Services Offered by Smartbox Moving and Storage
- Long Distance Moving
- Storage Units
- Moving Locally
- Corporate Moving
- Cheap Moving Labor Services
- Reliable Loading and Unloading Services
- Hourly Services for Loading and Unloading
- Professional Movers
- Nationwide Moving Services
- Flexible and Fast Moving Services
Licenses
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Detailed Customer Insights
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Contact Smartbox Moving and Storage
- 10049 Harrison Suite 500A, Romulus, MI, 48174
- (877) 627-8269
- https://www.smartboxmovingandstorage.com/find-a-location/detroit-south---ann-arbor
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How we ranked the top Michigan movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Michigan.
Rating Methodology
Here's the methodology we used to come up with the best movers in Michigan:
Our original review-based ranking algorithm
We started with a total of 409 companies that offer moving services in the Michigan area.
From these 409 companies, we analyzed a total of 49,564 reviews dating all the way back to October 2007.
We also reviewed a total of 3 state and federal moving licenses from these 409 companies and 1,358 different 3rd party review and social profiles.
Each of the ~49,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 122,197 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 17,792 Dearborn Heights moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Michigan moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
