1-800-PACK-RAT Moving and Storage is a company focused on providing simple and convenient moving and storage solutions to customers. They offer all-steel, portable storage and moving containers, ensuring the safety and security of customers' belongings. The company's services include long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, and business solutions. They have a nationwide network of more than 65 secure warehouse storage facilities, providing customers with peace of mind regarding the safety of their belongings. With ground-level loading and barn-style doors, packing and securing items for a move or storage is stress-free. This comprehensive service coverage is an important part of the Novi, MI moving services landscape. Additionally, 1-800-PACK-RAT offers a level of customer service that sets them apart from competitors like PODS and U-Pack.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Inkster, Ypsilanti, Wixom, South Lyon, Farmington, Plymouth, PlymouthShow More >
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Moving Containers
- Portable Storage Containers
- Residential Solutions
- Restoration & Remediation
Have feedback for 1-800-PACK-RAT Moving and Storage?
Error. Please try again later.
Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Novi, MI using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“impeccable moving experience”
“exceptional service throughout my move”
“fantastic experience with Pack-Rat Moving”
“Pack-Rat's movers turned moving stress into a seamless experience”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“punctual arrival”
“team was not only prompt”
“delivery was significantly late”
“waited all day and night, delivery never came”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“was still charged $250 for no service”
“cheaper then their competitor but not if they rip you off”
“forced to pay for a service not provided”
“charged an additional month of rental unfairly”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Customer service rep Alicia is incredibly rude.”
“no text or call for the no show”
“no callback and long hold times”
“no updates, no communication despite promises”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged for services that were never rendered”
“I was billed $100 more than the agreed amount”
“did not stick to agreed pickup date”
“Bill has not been properly adjusted, additional charges”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Super fast unload”
“fast unloading”
“they have not completed the move promptly”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“friendly team”
“Alicia kept cutting me off.”
“team was friendly”
“partnership has been smooth and professional”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“made my relocation stress-free and efficient”
“would recommend them without hesitation”
“would hire Pack-Rat Moving again”
“would hire Pack-Rat's movers again for a seamless experience”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“exhibited a level of professionalism”
“team was professional”
“unprofessional in handling damages”
“no professionalism shown in handling situation”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Alicia said "I'm sorry you're sensitive but I'm not gonna change the way I speak."”
“promised to fix damages but never did”
“no effort to resolve the issue with damaged recliner”
“no effort shown to rectify the missed delivery”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“careful handling of items”
“broken furniture”
“recliner was soaked and damaged”
“had no say in how stuff was handled”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Novi Moving Services
Nearby Cities
