**Kenway Moving and Storage Description:** Kenway Moving & Storage is an established family-owned and operated company, boasting over a decade of experience in the moving industry. The company provides comprehensive relocation services for both residential and commercial clients, ensuring each move is tailored to meet specific needs. Specializing in handling every aspect of moves, Kenway offers services that range from residential relocations and office transfers to storage solutions in their climate-controlled facilities suitable for short-term and long-term requirements. Their commitment to exceeding client expectations is evident in their meticulous planning and execution, utilizing top-notch equipment and seasoned professionals to deliver excellent service. Notably, the company champions high standards with competitive pricing, making them a dependable choice for various relocation needs. Their operation uniquely benefits from the synergy of hands-on family management and the expertise of experienced staff, which collectively contributes to their reputation for consistent quality service in the moving sector. The supplied "Website Information" is useful for crafting a detailed description of Kenway Moving & Storage, providing insights into their services, operational philosophy, and company background.
Kenway Moving and Storage
About Kenway Moving and Storage
Additional Cities Served: Rochester Hills, Southfield, Pontiac, Madison Heights, Oak Park, Auburn Hills, FerndaleShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Storage Services
- Climate Controlled Storage
- Long-Term Storage
- Short-Term Storage
- Full-Service Moving
- Packing Services
- Local Moving
- Long-Distance Moving
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Customer Reviews of Kenway Moving and Storage
We analyzed and organized the customer reviews of Kenway Moving and Storage in Livonia, MI using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Kenway Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“service was poor”
“Paul and Madison were exceptional”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“were prompt”
“rescheduling and not punctual”
“failed to come one day and showed up late”
“showed up at the end of the given time range”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“overpriced”
“extremely expensive for incomplete service”
“ended up paying thousands more than quoted”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“did not respond to calls, only emails”
“Laura has no receipt, communication issues”
“never responded back to my complaint”
“they never answer their phones”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged her credit card despite cash payment”
“claims to not have received payment”
“charged thousands more than the quote”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“efficient”
“had our home packed moved and stored in no time”
“never completed the move”
“got everything done in the 3 hrs”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“unprofessional behavior suggests unfriendliness”
“they are nasty and unprofessional”
“very professional and friendly”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“recommend this company and would hire again”
“would not hire again”
“recommend this company and would hire again”
“would definitely hire Paul and Madison again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“crew was not careful with belongings”
“Paul and Madison were professional and tough even in heat”
“"HEAD GUY" and helper's unprofessional behavior”
“unprofessional and incompetent”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not address issues post-move”
“blocked my sister's number, implying no willingness to correct issues”
“impossible to recoup money suggests unwillingness”
“did not attempt to rectify the situation”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“took great care of my items”
“didn't properly reassemble furniture”
“incompetent people and lost items”
“broken furniture”
Great Crew Members
| Ron, Jay | great job, prompt, efficient, took great care |
| Paul, Madison | Exceptional service and staying tough in the heat |
| Julius,Johnnie | very professional and friendly, fast and caring |
| Ralph, Aaron | Thank you Ralph and Aaron |
| Kenway | making our move so easy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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