Compass Self Storage is a one-stop-shop for all of your storage needs with multiple locations across the United States. This storage company offers personal, business, boat, and RV storage, as well as packing supplies, truck rental, and Novi, MI moving services. Compass Self Storage differentiates itself by acting as a storage concierge service, taking the hassle out of storing by providing various amenities, including climate-controlled units, indoor units, contactless rentals, digital surveillance, and secure entry access. With a commitment to customer satisfaction, Compass Self Storage is your dependable storage solution provider.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
Awards
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Novi, MI using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
9.72/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Great experience”
“great service by movers”
“Absolutely good experience”
“clean service”
2. Punctuality
8.31/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“went out of their way to fix a scheduling error”
“they were prompt”
“they were quick to sign me up for services”
“they were ready for us when we got there”
3. Affordability
9.19/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“pricing is reasonable”
“units are affordable”
“Rates were nominal”
“gave me options for different cost units”
4. Communication
9.8/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“LeeAnn answered all my questions”
“Leeann provided great customer service”
“staff are very helpful”
“LeeAnn was great at informing us”
5. Stick to Prices
3.25/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“misleading which implies they did not stick to quoted prices”
“comfortable with the payment arrangement”
“extraction of every cent”
“they secretly raise my rental rates”
6. Speed
9.24/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“extremely quick and easy”
“quick and fast”
“Quick and convenient service”
“Their speed is far beyond 5 star”
7. Friendliness
9.85/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they are very nice”
“LeeAnn was great”
“they are friendly”
“staff are friendly”
8. Will Hire Again
9.49/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“would definitely recommend”
“recommend for last minute or emergency moves”
9. Professionalism
9.54/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Leanne was professional.”
“Leeann was very professional”
“professional and friendly service”
“Lee Ann very professional”
10. Conflict Handling
6.47/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“refused to refund any money for raised rates”
“they were willing to work with me to find another unit”
“had me into a new unit with no problems”
“issue was fixed in less than 5 minutes”
Great Crew Members
| LeAnn | Excellent customer service by LeAnn |
| LeeAnn | Walked me through everything and answered all my questions |
| Leeann | great customer service and nice smile |
| Leeann, Danielle | fantastic to work with and a pleasure to serve you |
| LeeAnn | great at informing and gave tips for future use |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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