U-Pack is a moving company that has been in business since 1997 and provides long-distance moving services. Based in Fort Smith, Arkansas, the company offers a range of options, including door-to-door delivery, storage, and guaranteed transit. U-Pack's services cater to homes of all sizes, from single rooms to large family homes. They provide assistance with different category of moves such as military relocations, senior moving, student moves, and job relocations. For those who are looking for movers in Marlborough, MA, U-Pack could be a great option due to its versatility. The company prides itself on delivering fast, easy service, and ensuring fuel costs are always included in their rates to help customers stay within their budget.
U-Pack
Good
based on 298+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- Compare Moving Quotes
- Household Goods Moving Services
Have feedback for U-Pack?
Error. Please try again later.
Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Worcester, MA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
8.84/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“This was a great experience”
“AFB U-Pack highly recommended and best price.”
“overcharged but issue was corrected”
“great experience with the service”
2. Punctuality
8.72/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Drivers prompt with delivery and pickup.”
“items arrived on-time”
“container was delivered and picked up on time”
“the cube arrived within the time estimate”
3. Affordability
9.07/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Best price of any pod-type delivery.”
“very expensive due to hidden fees”
“very affordable”
“Way more affordable”
4. Communication
8.4/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Customer service was always there for me”
“Helped with scheduling the move beforehand.”
“Responding to phone calls timely”
“good about calling before you call them”
5. Stick to Prices
8.03/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“No delays or surprises in service.”
“issue was corrected and admitted error”
“did not stick to the quoted prices”
“space estimate was right on the money”
6. Speed
7.5/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“trailer came in 2 days instead of 4/5”
“multiple delays in both drop off and pick up”
“Had 3 days to pack and unload, which was efficient”
“move was done quickly and efficiently”
7. Friendliness
9.46/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Movers were courteous”
“Drivers were personable and professional.”
“need to be a bit friendlier”
“pickup and drop-off guys were super nice”
8. Will Hire Again
8.09/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Would definitely use them again”
“Definitely booking another cube for future move.”
“Overall experience not bad”
“would definitely not hire again”
9. Professionalism
8.67/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Drivers conducted themselves professionally.”
“Very professional”
“employees were professional throughout”
“drivers were professional”
10. Conflict Handling
3.23/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“corrected overcharged issue”
“dispute not resolved satisfactorily and issues with snow clearance”
“did not resolve the issue with the truck”
“offered no compensation for mistakes”
11. Precision & Care
8.39/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Not one thing arrived broken or damaged.”
“items arrived undamaged”
“everything was intact”
“no damage to items after move”
Customer Insights
Interstate Move Duration: 10 days from 11 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
67 SW Cutoff, Worcester, MA, 01604
(844) 611-4582
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Worcester Moving Services
Nearby Cities
