Empire Movers & Storage is a Westfield-based, full-service moving company with years of experience in the moving industry. As a locally owned and operated business, it specializes in both residential and commercial moves and can assist you with a hassle-free relocation whether it's locally or long distance. If you're searching for reliable and experienced movers serving Springfield, MA, the safety of your belongings will be the top priority with Empire Movers & Storage. Equipped with all the necessary licenses and insurance that protect you from any unexpected incidents during transport, you can have peace of mind knowing that everything will be taken care of no matter what occurs. Do you have precious items like pianos and antiques? Empire Movers & Storage also has expertise in moving these specialty items. They will ensure all your prized possessions are securely packed, wrapped, crated, and padded so that they will arrive at your new address in the same condition they left your old one.
Empire Movers & Storage LLC
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Empire Movers & Storage LLC
Additional Cities Served: Chicopee, Westfield, Holyoke, Agawam Town, West Springfield Town, Northampton, Litchfield
Moving Services
- Local Moving
- Long Distance Relocations
- Residential Moving
- Commercial Moving
- Piano Moving
- Antiques Moving
- Office Relocations
- Packing Services
- Hoisting Services
- Delivery Services
Massachusetts Moving License
Active
Last Checked: 03/01/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Customer Reviews of Empire Movers & Storage LLC
We analyzed and organized the customer reviews of Empire Movers & Storage LLC in Springfield, MA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Empire Movers & Storage LLC based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“worst service ever received”
“outstanding job moving us”
“Awesome and amazing service provided”
“Just completed my move with the best movers”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Delivery arrived earlier than requested.”
“They aren't returning my calls”
“came in on time as scheduled”
“prompt”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“do a great job at a fair price”
“overcharged by a significant amount”
“pricing seemed fair”
“price seemed very fair”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“no response when contacted the firm”
“never called back”
“management did not respond effectively”
“liars who are difficult to get a hold of”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“overcharged and did not stick to quoted prices”
“Keep breaking promises and delaying”
“every time agreed on price, they asked for more money”
“honest and no mention of price changes”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“months without knowing where things were”
“performed efficiently on the clock”
“Scheduled for 5 different days”
“Moved our condo in record time.”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“movers were very rude throughout the day”
“they are so nice”
“Were yelled at, poor friendliness.”
“movers were kind and empathetic”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again due to unresolved issues”
“would avoid at all costs”
“highly recommend Empire Movers”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“implied unprofessional handling of the situation”
“Charlie, was extremely professional”
“movers were rude and management was unprofessional”
“Unprofessional behavior, yelling at customers.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not replace the broken glass as promised”
“spent months trying to get compensated”
“management not responding to rectify overcharging”
“refused to provide his insurance information”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“they broke a glass in their storage”
“boxes arrived completely destroyed”
“they were careful with our items”
“Items showed up damaged.”
Customer Insights
Cost: $ 5361.00 from 3 historical data points
Local Move Duration: 3.25 hours from 16 reviews
Interstate Move Duration: 3 days from 8 reviews
Great Crew Members
| Roman | managed the entire process well |
| Charlie | listened to a couple of my special requests |
| Florin | left a note just with his number |
| Roman | Roman and his team were kind and professional. |
| Vlad | provided a five-star service and impressive moving skills |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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