Fresh Start - The Moving Crew Review
Looking to hire Fresh Start - The Moving Crew? See our detailed 11-point review based on our independent analysis of Fresh Start - The Moving Crew, 12 other Westfield moving companies, and 394 moving companies in Massachusetts.
Fresh Start - The Moving Crew has an overall score of 8.91 out of 10. Based on our extensive analysis, this is a Superb score and places it in the top 75.26% of all movers in Massachusetts and the top 86.96% of moving companies nationwide. They score better than 296 movers in Massachusetts.
Key Takeaways:
- Fresh Start - The Moving Crew is the Top 10 Movers in Westfield, MA
- Overall rating: 8.91 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Fresh Start - The Moving Crew is a trusted Massachusetts moving company with branches in Worcester, Springfield, and Warwick. For over eight years, it has served all of the major cities of New England, including Boston, Hartford, Providence, and Springfield. Fresh Start specializes in local and out-of-state moves. It can handle residential and commercial moves of all sizes, from furniture to pianos and other heavy items. Whether you’re moving from an apartment, a condo, a home, an industrial park, or a commercial plaza, Fresh Start will help make your move as smooth as possible. Its experienced team is trained in packing and well-equipped to secure your belongings while in transit. Fresh Start’s competitive pricing makes it a favorite among budget-minded customers. It is the perfect choice for you if you want to save money on your next relocation.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Fresh Start - The Moving Crew & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.33 | ↑ 12.4% | 38 | 0 | 100.0% | |
| Punctuality | 9.33 | ↑ 16.9% | 17 | 0 | 100.0% | |
| Affordability | 8.54 | ↑ 12.8% | 6 | 0 | 100.0% | |
| Communication | 8.91 | ↑ 19.9% | 12 | 0 | 100.0% | |
| Stick to Prices | 7.77 | ↑ 30.3% | 3 | 0 | 100.0% | |
| Speed | 9.45 | ↑ 11.9% | 18 | 0 | 100.0% | |
| Friendliness | 9.46 | ↑ 8.3% | 24 | 0 | 100.0% | |
| Will Hire Again | 9.30 | ↑ 15.6% | 38 | 0 | 100.0% | |
| Professionalism | 9.37 | ↑ 14.6% | 25 | 0 | 100.0% | |
| Conflict Handling | 7.36 | ↑ 81.0% | 3 | 0 | 100.0% | |
| Precision & Care | 9.19 | ↑ 15.9% | 16 | 0 | 100.0% |
Recent Fresh Start - The Moving Crew Reviews
Quality - 9.33/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 9.33/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 8.54/10
How affordable was the moving service?
Overall Review Distribution
Communication - 8.91/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 7.77/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.45/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 9.46/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 9.30/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 9.37/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 7.36/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 9.19/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Fresh Start - The Moving Crew
- Local Moving
- Commercial Moving
- Furniture Moving
- Packing Service
- Labor Only
Licenses
State & federal license information
Massachusetts Moving License
Status: Active (last checked: 4/29/25)Massachusetts Moving License Information
- License Number:
- License Status: Active
- Date Issued: -
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 6/28/25)- USDOT: 2407387
- MC: 828326
- ENTITY TYPE: Carrier
8
Registered Trucks, Tractors, or Vans
6
Registered Drivers
5/22/24
Most Recent USDOT Update
115,000
Annual Interstate Miles (2023)
Detailed Customer Insights
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Awards
Contact Fresh Start - The Moving Crew
- 150 Front St, West Springfield, MA, 01089
- (508) 466-5345
- https://www.freshstartmovingcrew.com/
Follow Fresh Start - The Moving Crew:
How we ranked the top Massachusetts movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Massachusetts.
Rating Methodology
Here's the methodology we used to come up with the best movers in Massachusetts:
Our original review-based ranking algorithm
We started with a total of 394 companies that offer moving services in the Massachusetts area.
From these 394 companies, we analyzed a total of 68,784 reviews dating all the way back to July 2005.
We also reviewed a total of 216 state and federal moving licenses from these 394 companies and 1,465 different 3rd party review and social profiles.
Each of the ~68,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 220,145 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 28,218 Westfield moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Massachusetts moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
