Gentle Giant Moving Company Review
Looking to hire Gentle Giant Moving Company? See our detailed 11-point review based on our independent analysis of Gentle Giant Moving Company, 35 other Salem moving companies, and 394 moving companies in Massachusetts.
Gentle Giant Moving Company has an overall score of 8.37 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 58.33% of all movers in Massachusetts and the top 70.64% of moving companies nationwide. They score better than 229 movers in Massachusetts.
Key Takeaways:
- Overall rating: 8.37 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Gentle Giant Moving Company has been serving as a full-service moving company for over 40 years. They pride themselves on their comprehensive range of moving services, storage facilities and their commitment to customer satisfaction. They are equipped to manage both residential and commercial moves, offering packing, unpacking, moving box delivery, and speciality moving services, including piano moving. Additionally, Gentle Giant provides local and long-distance moving services, with 20 locations across the country. They are recognized for their highly-trained and competent moving staff, proprietary stress-free moving process, competitive pricing, and ethical, professional practices. In fact, their exceptional service has led to 80% of their work coming from repeat and referral business. Looking for more moving options in the area? Check out our detailed guide to the best Peabody, MA moving companies.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Gentle Giant Moving Company & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.27 | ↑ 11.6% | 44 | 2 | 95.7% | |
| Punctuality | 9.10 | ↑ 14.1% | 9 | 0 | 100.0% | |
| Affordability | 7.21 | ↓ -4.8% | 5 | 2 | 71.4% | |
| Communication | 9.12 | ↑ 22.7% | 19 | 1 | 95.0% | |
| Stick to Prices | 8.41 | ↑ 41.1% | 4 | 0 | 100.0% | |
| Speed | 9.49 | ↑ 12.3% | 15 | 0 | 100.0% | |
| Friendliness | 9.62 | ↑ 10.2% | 28 | 0 | 100.0% | |
| Will Hire Again | 9.20 | ↑ 14.4% | 43 | 2 | 95.6% | |
| Professionalism | 9.41 | ↑ 15.1% | 31 | 1 | 96.9% | |
| Conflict Handling | 2.18 | ↓ -46.5% | 0 | 1 | 0.0% | |
| Precision & Care | 9.05 | ↑ 14.2% | 16 | 1 | 94.1% |
Recent Gentle Giant Moving Company Reviews
Quality - 9.27/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.10/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.21/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 9.12/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 8.41/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.49/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.62/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.20/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.41/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 2.18/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 9.05/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Gentle Giant Moving Company
- Local Moving Services
- Long Distance Moving Services
- Piano Moving Services
- Commercial Moving Services
- Packing & Unpacking Service
- Storage Facilities
- Moving Box Delivery
- White Glove Moving
- Craning & Specialty Moving
- Personal Move Coordinators
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 1/11/25)- USDOT: 373544
- MC: 218762
- ENTITY TYPE: Carrier
88
Registered Trucks, Tractors, or Vans
253
Registered Drivers
4/03/24
Most Recent USDOT Update
5,000,000
Annual Interstate Miles (2023)
Detailed Customer Insights
Based on our analysis of Gentle Giant Moving Company's customer reviews:
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Awards
Contact Gentle Giant Moving Company
- Peabody, MA, 01960
- (978) 922-2553
- https://www.gentlegiant.com/locations/ma/beverly/moving-company.html
Follow Gentle Giant Moving Company:
How we ranked the top Massachusetts movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Massachusetts.
Rating Methodology
Here's the methodology we used to come up with the best movers in Massachusetts:
Our original review-based ranking algorithm
We started with a total of 394 companies that offer moving services in the Massachusetts area.
From these 394 companies, we analyzed a total of 68,784 reviews dating all the way back to July 2005.
We also reviewed a total of 216 state and federal moving licenses from these 394 companies and 1,465 different 3rd party review and social profiles.
Each of the ~68,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 220,145 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 28,218 Salem moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Massachusetts moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
