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PODS Moving & Storage Review

Updated Jun 23, 2025
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Looking to hire PODS Moving & Storage? See our detailed 11-point review based on our independent analysis of PODS Moving & Storage, 53 other Franklin Town moving companies, and 394 moving companies in Massachusetts.

Key Takeaways:

  • Overall rating: 3.76 out of 10
  • Highest 11-point rating category: Friendliness
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

Having been in business for nearly 25 years, PODS Moving & Storage offers moving and storage services tailored to their customers' unique needs. Originating in the U.S., PODS has extended its reach to over 245 storage center locations servicing 46 states and 6 provinces, and even operates internationally in Canada, Australia, and the United Kingdom. The company's commitment is to provide a comprehensive moving experience, which includes various container sizes (8-foot, 12-foot, and 16-foot), packing supplies, connection to trusted local labor providers, and car shipping services. Unlike traditional movers in Randolph Town, MA, PODS offers you control that standard movers lack, such as integrated storage options, adjustable scheduling, and the convenience to load and unload belongings at your own pace.

Our Research

  • Analyzed 659 total reviews
  • Reviewed 3 social profiles and review listings
  • Checked for license verification at DPU & FMCSA
  • Crunched 1,152 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality4.26↓ -48.7%6212932.5%
Punctuality3.34↓ -58.2%268623.2%
Affordability4.38↓ -42.2%244534.8%
Communication3.20↓ -56.9%4114721.8%
Stick to Prices2.11↓ -64.5%75910.6%
Speed2.73↓ -67.7%3289.7%
Friendliness6.81↓ -22.0%362262.1%
Will Hire Again3.60↓ -55.3%6117226.2%
Professionalism4.11↓ -49.7%204829.4%
Conflict Handling1.77↓ -56.4%7907.2%
Precision & Care5.10↓ -35.7%152438.5%

Recent PODS Moving & Storage Reviews

Quality - 4.26/10

Overall quality of the service provided on moving day.

Recent Customer Praises
excellent service
PODS is a great way to pack and store things
Good quality service provided
Excellent customer service from start to finish
Very easy and convenient to use
Recent Customer Complaints
extremely terrible experience overall
they will manipulate circumstances for more money
horrible experience with PODS
spent $9k and had multiple issues.
WORST business experiences I've ever had
Overall Review Distribution
Positive
62 (32.5%)
Negative
129 (67.5%)

Additional Details

Moving Services Offered by PODS Moving & Storage

  • Moving
  • Storage
  • Moving & Storage
  • Car shipping
  • Moving and storage supplies
  • Packing and loading support
  • Moving help
  • Move In Services
  • Order packing supplies online
  • Safely ship your vehicle

Contact PODS Moving & Storage

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How we ranked the top Massachusetts movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Massachusetts.

Rating Methodology

Here's the methodology we used to come up with the best movers in Massachusetts:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 394 companies that offer moving services in the Massachusetts area.

From these 394 companies, we analyzed a total of 68,784 reviews dating all the way back to July 2005.

We also reviewed a total of 216 state and federal moving licenses from these 394 companies and 1,465 different 3rd party review and social profiles.

Each of the ~68,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 220,145 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 28,218 Franklin Town moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Massachusetts moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.50/10 avg in Massachusetts from 40,921 reviews

Punctuality

Did the crew show up on-time with the required equipment?

8.20/10 avg in Massachusetts from 15,825 reviews

Affordability

How affordable was the moving service?

7.82/10 avg in Massachusetts from 11,144 reviews

Communication

Responsiveness before, during, and after the move.

7.74/10 avg in Massachusetts from 17,103 reviews

Stick to Prices

Was the final price consistent with the original quote?

6.49/10 avg in Massachusetts from 6,793 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.62/10 avg in Massachusetts from 18,230 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.88/10 avg in Massachusetts from 22,599 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

8.24/10 avg in Massachusetts from 41,379 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.42/10 avg in Massachusetts from 23,914 reviews

Conflict Handling

How well the company responds to accidents and issues.

4.42/10 avg in Massachusetts from 4,296 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

8.16/10 avg in Massachusetts from 19,388 reviews