Established in 1998, PODS Moving & Storage is a recognized name in the moving and storage sector. The company is headquartered in Fairfield County, Connecticut and has widespread operations not only throughout the United States but also in various other countries such as Canada, Australia, and the UK. Catering to an extensive service area, PODS presents tailored solutions to cater to the moving and storage needs of its diverse clientele. Their offers include, but aren't limited to portable storage containers, pay-as-you-go pricing, and flexible scheduling. What's more, PODS delivers packing supplies, connects clients to reputable local labor providers, and even offers car shipping services making it an ideal choice for those seeking Springfield, MA's top-rated movers.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Chicopee, Holyoke, Agawam Town, West Springfield Town, Northampton
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services (On-Site and at Our Facilities)
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Retrieve Previous Quote
- Commercial Storage Units
- Commercial Moving
Massachusetts Moving License
Active
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Springfield, MA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“company tries to manipulate circumstances for more money”
“delivery to the wrong address shows poor service quality”
“Very satisfied with overall experience”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Pods is on time”
“they showed up on time”
“they were a no call no show for a delivery.”
“had to wait 2 days for another attempt”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“extremely expensive due to continuous price increases”
“manipulates costs for more money”
“lost a lot of money with Pods”
“Cost was great”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service is almost nonexistent”
“didn't honor website removal date information”
“they insulted me about their mistake”
“changes were made with great ease”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not honor the stated removal date”
“billed an entire month even for partial use”
“No surprises”
“made sure not to overcharge on their fault”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Hector was fast”
“complete no show.”
“quick move”
“delayed the delivery beyond agreed date”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they insulted me instead of apologizing”
“Hector was very helpful and friendly”
“Hector was extremely nice and friendly”
“Hector was very friendly and compassionate”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would counsel anyone to look elsewhere”
“never use this company again”
“would not hire again after this experience”
“would consider alternatives next time”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“insulting a customer is highly unprofessional”
“they were very organized and helpful”
“customer service was so bad”
“Hector acted very professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not honor grace period as stated”
“denied refund, not willing to right their wrong”
“No resolution or follow-up from the company on issues.”
“nothing gets resolved”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“my possessions delivered with no help troubleshooting or solutions.”
“my stuff was undamaged”
“handled PODS and put them in place without issues”
“shit will break”
Customer Insights
Cost: $ 326.00 from 3 historical data points
Interstate Move Duration: 10 days from 5 reviews
Great Crew Members
| Hector | Hector was professional, efficient, communicative and fast |
| Hector | went above and beyond, very caring and professional |
| Hector | Hector was very helpful and friendly |
| Hector | extremely nice and friendly when delivering the pod |
| Frank, Tony | they were professional and friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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