Pony Express Moving Services began over 18 years ago as a local mover with just one truck. Today, it is one of the most respected moving companies in Boston, Massachusetts. Pony Express Moving Services has earned its place as a go-to mover for families and businesses. It continues to provide exceptional customer service and high-quality relocations. Whether you're moving locally or long-distance, it can handle all your moving needs. Pony Express Moving Services is fully licensed, insured, and bonded. This gives you confidence knowing you're moving with seasoned professionals who offer Boston, MA moving services. It takes pride in the fact that much of its business comes from word-of-mouth recommendations, living up to its reputation for high standards of service.
Pony Express Moving Services
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Pony Express Moving Services
Additional Cities Served: Cambridge, Quincy, Lynn, Newton, Somerville, Waltham, Weymouth TownShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Interstate Moving
- Delivery Services
- Packing Services
- Fine Art Moving
- Furniture and Antique Delivery
- Crating and Fine Arts Transport
- NYC Specialists
- Local and Interstate Licensed Motor Carrier
Massachusetts Moving License
Active
Last Checked: 03/01/22Awards
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Customer Reviews of Pony Express Moving Services
We analyzed and organized the customer reviews of Pony Express Moving Services in Boston, MA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Pony Express Moving Services based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Best moving experience ever”
“best experience ever with the movers”
“great work by movers”
“great experience with a complicated interstate move”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“able to get to me within an hour”
“they showed up on time”
“arrived on time with plenty of warning”
“showed up without prior notification”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“estimate was very reasonable”
“definitely more expensive than quoted”
“most affordable option”
“got my move done for less money than expected”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service was amazing and fast”
“they helped and fixed the pricing mix-up”
“accommodated Zoom request, clear on logistics”
“stopped communicating after reporting damages”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“fixed the pricing mix-up when I called”
“did not stick to the quoted price”
“almost double the quoted price”
“quoted about $1000, but bill was $1800”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“pack me up in 30 minutes”
“work so fast and not try to milk the clock”
“finished quickly within 3.5 hours”
“loading took all day but due to staff shortage”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“the movers were very polite”
“a pleasure interacting with Josh”
“movers were courteous”
“they are friendly and have a great sense of humor”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would have them move me to NYC if I could”
“will use them again and referred them to many”
“would hire again”
“would recommend Pony Express for interstate moves”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“movers were very polite and professional”
“Josh has lots of great moving stories”
“so so professional”
“Crew was professional and energetic”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“went above and beyond to rectify the pricing issue”
“did not follow up on repair promise”
“no response from company after the issue was reported”
“reimbursed me for damage quickly”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“gentle with my things”
“very careful, nothing got damaged”
“scratches and tears on many items”
“took great care of our things”
Customer Insights
Hourly Minimum: 2 hours from 5 reviews
Local Move Duration: 3.5 hours from 24 reviews
Interstate Move Duration: 3 days from 9 reviews
Great Crew Members
| Abel, Mike, Danny | didn't waste no time and very efficient |
| Josh | Josh was very personable and shared great stories |
| Josh, Susan | Josh and Susan were very helpful in planning and follow-up |
| Josh, Brennen, Zack | helped us out on short notice and were professional |
| Freddy, Mike H | Freddy and Mike H were incredible and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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