Alex and Alex Review
Looking to hire Alex and Alex? See our detailed 11-point review based on our independent analysis of Alex and Alex, 95 other Chevy Chase moving companies, and 423 moving companies in Maryland.
Key Takeaways:
- Overall rating: 5.01 out of 10
- Highest 11-point rating category: Punctuality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Alex and Alex LLC is a Bethesda-based moving company specializing in fast and reliable apartment moving services. Their unique approach involves charging a flat rate with no hidden fees or gas/mileage charges. They provide free estimates based on the client's inventory and required services, offering 24/7 availability for same-day moves when possible. The company is primarily focused on the DC, VA, MD and Elsmere, DE moving areas. In addition to standard moving services, Alex and Alex offers furniture assembly, junk removal, and insurance for apartments. Their upfront pricing and personalized service set them apart from other moving companies.
Our Research
- Analyzed 14 total reviews
- Reviewed 1 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 84 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Alex and Alex & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 5.34 | ↓ -35.7% | 5 | 9 | 35.7% | |
| Punctuality | 6.70 | ↓ -16.1% | 8 | 4 | 66.7% | |
| Affordability | 5.18 | ↓ -31.6% | 0 | 1 | 0.0% | |
| Communication | 4.35 | ↓ -41.4% | 1 | 4 | 20.0% | |
| Stick to Prices | 3.61 | ↓ -39.4% | 1 | 3 | 25.0% | |
| Speed | 5.52 | ↓ -34.6% | 3 | 4 | 42.9% | |
| Friendliness | 6.41 | ↓ -26.6% | 4 | 4 | 50.0% | |
| Will Hire Again | 5.10 | ↓ -36.6% | 4 | 9 | 30.8% | |
| Professionalism | 5.00 | ↓ -38.9% | 3 | 7 | 30.0% | |
| Conflict Handling | 1.91 | ↓ -53.1% | 0 | 2 | 0.0% | |
| Precision & Care | 6.00 | ↓ -24.3% | 4 | 4 | 50.0% |
Recent Alex and Alex Reviews
Quality - 5.34/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 6.70/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 5.18/10
How affordable was the moving service?
Overall Review Distribution
Communication - 4.35/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 3.61/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 5.52/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 6.41/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 5.10/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 5.00/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 1.91/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 6.00/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Alex and Alex
- Fast and reliable apartment moving
- Free estimates
- 24/7 service
- Upfront flat rate fees with no hidden charges
- Local movers specializing in the DC, VA, and MD moving areas
- Furniture assembly at customer's request
- Junk removal for home, yard, or office
- Insurance for apartment
- Loading and transferring items to desired destination with no additional wrapping fees
- Options for bigger moves with rates per hour
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 12/18/24)- USDOT: 2581855
- ENTITY TYPE: Carrier
1
Registered Trucks, Tractors, or Vans
1
Registered Drivers
12/19/22
Most Recent USDOT Update
302,360
Annual Interstate Miles (2022)
Detailed Customer Insights
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Contact Alex and Alex
- 5106 Elsmere Ave, Bethesda, MD, 20814
- (202) 368-1073
- https://www.alexnalex.com/
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How we ranked the top Maryland movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Maryland.
Rating Methodology
Here's the methodology we used to come up with the best movers in Maryland:
Our original review-based ranking algorithm
We started with a total of 423 companies that offer moving services in the Maryland area.
From these 423 companies, we analyzed a total of 39,508 reviews dating all the way back to April 2007.
We also reviewed a total of 13 state and federal moving licenses from these 423 companies and 1,156 different 3rd party review and social profiles.
Each of the ~39,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 120,601 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 18,934 Chevy Chase moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Maryland moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
