PODS Moving & Storage, based in Louisville, Kentucky, is a top-rated moving and storage company recognized by Move.org in 2023 for its innovative services and solutions. The company, established in 1998, offers flexible and convenient solutions for residential and business moves, ensuring a smooth and hassle-free process. PODS provides multiple portable container sizes for storage and moving needs, with built-in storage, adjustable scheduling, and DIY loading and unloading options. Besides, PODS offers additional services such as moving supplies, packing and loading assistance, car shipping, and connections to trusted local labor providers for comprehensive moving experiences.
PODS Moving & Storage
based on 296+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Jeffersontown, Clarksville, St. Matthews, Shelbyville, Mount Washington, Bardstown, ShepherdsvilleShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Louisville, KY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
5.87/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Delivery and pickup were very easy”
“The Pods concept worked very well.”
“The worst experience I've ever had with a company”
“Absolutely HORRIBLE customer service”
2. Punctuality
4.52/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“driver found our house on his own”
“They dropped off and picked up when they said they would.”
“2 hours late to drop off and pickup with no communication”
“Did not show up on time and there was no notification.”
3. Affordability
5.95/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“increased my transit cost by over $1500”
“way cheaper than a uhaul”
“reasonably priced”
“good value”
4. Communication
3.88/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Online scheduling and changes were very easy”
“Each time they contacted me about the move.”
“customer service has dismissed my reimbursement request”
“0 communication about being late”
5. Stick to Prices
2/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“led to believe that I would be reimbursed, then forced to pay”
“they charged for a container I didn't have”
“had to ask for a refund for overcharge”
“quoted one price, charged more”
6. Speed
6.93/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Showed up hours later than scheduled.”
“Fast unloading”
“quick unload”
“Quick”
7. Friendliness
8.23/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“drivers are great”
“Joe in Louisville was exceptionally kind”
“courteous service from movers”
“Emmanuel was very kind”
8. Will Hire Again
5/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Would definitely use PODS in the future”
“would hire again because of the great service.”
“would not hire them again due to the experience”
“Simple and easy move implies satisfaction and intent to rehire.”
9. Professionalism
7.36/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“they were very professional the whole time.”
“professional service from the crew”
“Tim did great work at the highest standards”
“Emmanuel was very professional”
10. Conflict Handling
2.11/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“closed my case without speaking with me”
“helped with branch removal despite heavy rainfall”
“Repeated failures, issue not resolved in time”
“Richard fixed issues the first driver didn't”
11. Precision & Care
7.01/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“nothing was damaged through pickup, transport, or delivery”
“careful with driveway and details”
“most precious possessions were safe, secure, and protected”
“Jacob took great care of our POD”
Customer Insights
Cost: $ 450.00 from 5 historical data points
Great Crew Members
| Joe | Joe was exceptionally kind and understanding |
| Tim | Tim did great work at the highest standards |
| Tim | Tim in Louisville provided exceptional service |
| Emmanuel | Emmanuel did an absolutely amazing job |
| Emmunel | professional and went above and beyond |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
6026 Shepherdsville Rd, Louisville, KY, 40228
(877) 770-7637
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