PODS Moving & Storage is an industry-leading moving company that has been in business for nearly 25 years. The company is based in Lexington, Kentucky, and has over 245 storage center locations servicing 46 states and 6 provinces. PODS offers a range of services, including local and long-distance moving, on-site and off-site storage, packing and loading assistance, moving supplies, and car shipping. They are known for their flexible and convenient solutions, such as their portable storage containers and PODZILLA hydraulic system, which allows for easy maneuvering of containers. With a strong focus on customer service and personalized support, PODS is highly regarded in the moving and storage industry.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Georgetown, Nicholasville, Frankfort, Berea, Paris, Versailles, HarrodsburgShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Lexington, KY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
5.58/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Made moving on my schedule easy”
“great coordination for a complex move”
“they overcharged me”
“gave them -20 stars”
2. Punctuality
6.18/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“did not receive delivery as scheduled”
“had to wait four more days”
“they could not honor the final delivery date”
“they did what they said they would do”
3. Affordability
4.1/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“PODS was significantly more expensive.”
“Much more affordable”
“over $1K more than expected”
“overcharged on my card”
4. Communication
3.94/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“emailed back and forth”
“customer service no one can help”
“every agent offers different information”
“horrible customer service and rudeness on the phone”
5. Stick to Prices
2.96/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“they wouldn't budge on adjustment”
“charged my card unauthorized additional charges”
“they did charge when they said they wouldn't”
“charged for undelivered services”
6. Speed
7.84/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“moved very quickly”
“were fast”
“amazingly fast”
“move was very slow”
7. Friendliness
6.88/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“each person was pleasant”
“all of the drivers were very nice”
“Everyone was friendly and helpful”
“driver promoting real estate side hustle”
8. Will Hire Again
4.99/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not use them again.”
“Would definitely hire again”
“would use PODS again for moving”
“not willing to hire them again”
9. Professionalism
4.3/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“unprofessional behavior”
“driver was unprofessional”
“drivers were professional and patient”
“last minute cancellation needed.”
10. Conflict Handling
2.21/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“wouldn't adjust the overcharged amount”
“waiting for money back, no immediate resolution”
“no compensation, apology, or remedy”
“Mike corrected the problem quickly”
11. Precision & Care
5.22/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“some of our items were broken”
“Drivers take great care of delivering and picking up”
“infestation of insects in container.”
“nothing damaged or broken”
Customer Insights
Cost: $ 2030.00 from 4 historical data points
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
551A Horton Ct, Lexington, KY, 40511
(877) 770-7637
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