PODS Moving & Storage, founded in 1998, has become synonymous with convenient and flexible moving and storage solutions for nearly a quarter of a century. Nestled in the United States, the company spans operations across 46 states and 6 provinces, boasting more than 245 storage center locations. Their global footprint extends to offering services in Canada, Australia, and the United Kingdom. Regardless of whether you're a residential or business customer, PODS provides multiple container sizes (8-foot, 12-foot, and 16-foot) to cater to a broad range of needs. On top of their moving and storage solutions, they also offer packing and loading assistance, moving supplies, and car shipping. What sets PODS apart is their deeply ingrained focus on customer needs and personalized support. They have completed over 6 million moves, covering a staggering 1.5 million long-distance moves in locations such as Covington, KY.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Florence, Independence, Erlanger, Madisonville, Fort Thomas, Newport, AlexandriaShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving container & storage unit sizes
- Moving and storage supplies
- Packing and loading support
- Moving Help
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Covington, KY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“worst experience I've ever had with a company”
“absolutely wonderful experience.”
“recommend their services and highly satisfied”
“great service by movers”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they were four days late for pickup”
“they were professional and on time”
“On time delivery of containers”
“the POD was not delivered within the confirmed window”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“increased my transit cost by over $1600”
“way less expensive than hiring a moving company.”
“significantly more affordable than others”
“prices were good”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“very effective communications with me”
“customer service representatives and delivery drivers were very helpful”
“unclear billing process”
“communication throughout the process was the best”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Will not honor promises made in booking process”
“required me to pay the extra cost to get my POD moving”
“unclear billing process”
“Initial quote matched final bill”
6. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they are professional and clean”
“the driver was very nice and polite”
“very helpful and polite”
“The main reps do not have any power to contact the local warehouses”
7. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would use PODS several times”
“Will not honor promises made in booking process”
“would have picked up my belongings and driven them myself”
“perfect solution for moving, especially long distance.”
8. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“they are professional”
“they were professional”
“Steven was very professional”
“capable people show professionalism”
9. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Will not honor promises made in booking process”
“dismissed my reimbursement request and "closed" my case”
“have yet to fix the issue”
“no effort to rectify delivering wrong POD”
10. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“wrong POD was delivered”
“our stuff was kept safe”
“everything was dry and perfect”
“POD was filthy with nails and debris”
Customer Insights
Cost: $ 899.00 from 3 historical data points
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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