Compass Self Storage is a concierge storage service with multiple locations across the United States. This company provides storage solutions for personal, business, boat & RV, and pharmaceutical needs. They offer a variety of amenities to support customers' storage experiences, including climate-controlled units, indoor units, boxes and moving supplies, contactless rentals, digital surveillance, month-to-month leases, online rental, and secure entry access. Compass Self Storage facilitates easy processes for customers and provides moving services acting as a one-stop shop for all storage needs. In addition to their services, they are also able to connect you with trusted Covington, KY relocation experts to further assist with your moving needs. Continually focusing on customer satisfaction, they maintain clean, secure, and easily accessible facilities.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Moving Services
Awards
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Covington, KY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“highly recommend the service”
“Mark was great to work with”
“Very nice and recommend this company”
“amazing experience both times”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they were done storing our stuff in 20 minutes”
“they showed up the next day as planned”
“they were quick to assist me”
“Had to wait for office secretary, not as planned.”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“rent hikes every 6 months”
“reasonable”
“at a great price”
“affordable and no hidden fees”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Mark was helpful and knowledgeable.”
“staff always there to help”
“Make things easy during a stressful move”
“great facility and customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“paying way more than advertised”
“no hidden fees”
“company was honest about pricing”
“They stand by what they say”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“quick and friendly service”
“Quick”
“fast process”
“fast experience”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Malachi was very understanding and patient”
“Mark was helpful and knowledgeable.”
“staff are amazing”
“they are extremely nice and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“not worth it”
“would hire again”
“would recommend this company and would hire again”
“So glad we chose Compass”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Mark was prepared for our arrival.”
“staff was professional in assistance”
“Was training his new employee well”
“Very professional facility”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“very understanding when I was late on payments”
“resolved a payment issue quickly without late fees”
“Desk manager figured things out despite technical issues”
“did not address the problem well, just offered a discount.”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“feel like my belongings are safe”
“Super clean handling of items”
“Items were safe”
“found mouse droppings but no actual mice or damage”
Great Crew Members
| Mark | Mark had our unit clean and ready. |
| Malachi | helped me with everything and was very patient |
| Mark | Mark was great to work with |
| Mark | Mark helped me a lot |
| Mark | was very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Covington Moving Services
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