North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 32 other Osage City moving companies, and 115 moving companies in Kansas.
Key Takeaways:
- Overall rating: 4.94 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
North American Van Lines, established in 1933, has been a prominent player in the moving industry for over 80 years, highlighting their longevity and experience. Based in the United States with over 500 agent locations nationwide, the company caters to a broad service area including local, national, and international relocations. North American Van Lines offers a variety of moving services tailored to different needs, which include household moving, corporate relocation, international moving, and long-distance moves. They provide a comprehensive range of services from full-service packing and loading to unpacking and debris removal. This moving company also distinguishes itself with innovative practices like using WorldTrac satellites for shipment tracking, pioneering the use of crane vans, and utilizing interactive driving simulators for driver training. These technological advancements support their reputation for quality service and precise shipment tracking. Furthermore, the company guarantees pricing options based on the customer's budget and service choices, demonstrating their commitment to transparency and customer satisfaction.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 5.80 | ↓ -30.2% | 0 | 2 | 0.0% | |
| Punctuality | 4.53 | ↓ -43.2% | 0 | 2 | 0.0% | |
| Communication | 4.33 | ↓ -41.7% | 0 | 2 | 0.0% | |
| Speed | 5.50 | ↓ -34.8% | 0 | 1 | 0.0% | |
| Friendliness | 6.10 | ↓ -30.1% | 0 | 1 | 0.0% | |
| Will Hire Again | 5.68 | ↓ -29.4% | 0 | 2 | 0.0% | |
| Professionalism | 5.79 | ↓ -29.2% | 0 | 1 | 0.0% | |
| Conflict Handling | 2.20 | ↓ -45.9% | 0 | 1 | 0.0% | |
| Precision & Care | 5.35 | ↓ -32.5% | 0 | 1 | 0.0% |
Recent North American Van Lines Reviews
Quality - 5.80/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 4.53/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 4.33/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 5.50/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 6.10/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 5.68/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 5.79/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 2.20/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 5.35/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Local Moving
- Long Distance Moving
- International Moving
- Packing Options
- Loading and Unloading Services
- Moving Storage
- Installation and Assembly Services
- Full Service Packing
- Fragile Only Packing
- Self Pack
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 8/13/24)- USDOT: 1698749
- MC: 946526
- ENTITY TYPE: Carrier/Shipper
7
Registered Trucks, Tractors, or Vans
6
Registered Drivers
1/08/24
Most Recent USDOT Update
82,100
Annual Interstate Miles (2023)
Detailed Customer Insights
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Contact North American Van Lines
- 906 N. Perry suite 100, Junction City, KS, 66441
- +1 785-209-3476
- https://www.northamerican.com/local/junction-city-moving-company
Follow North American Van Lines:
How we ranked the top Kansas movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Kansas.
Rating Methodology
Here's the methodology we used to come up with the best movers in Kansas:
Our original review-based ranking algorithm
We started with a total of 115 companies that offer moving services in the Kansas area.
From these 115 companies, we analyzed a total of 11,099 reviews dating all the way back to July 2008.
We also reviewed a total of 5 state and federal moving licenses from these 115 companies and 275 different 3rd party review and social profiles.
Each of the ~11,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 25,059 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 3,975 Osage City moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Kansas moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
