Smartbox Moving and Storage Review
Looking to hire Smartbox Moving and Storage? See our detailed 11-point review based on our independent analysis of Smartbox Moving and Storage, 72 other Indianapolis moving companies, and 346 moving companies in Indiana.
Key Takeaways:
- Overall rating: 4.52 out of 10
- Highest 11-point rating category: Affordability
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Since 2002, Smartbox Moving and Storage has been a name in the moving and storage industry. With a base in multiple locations nationwide, including Indianapolis, the company is deeply committed to delivering flexible, handy and efficient moving and storage solutions to customers across the nation. Among the various services Smartbox provides are long-distance moving, local moving, corporate moving as well as storage units for a range of occasions. These storage units are portable, a quality that can make the process of moving not just smoother, but less time-consuming too, as they are designed to make the loading and unloading process easy and secure. Providing professional, top-drawer service for the most reasonable rates is a matter of pride for the company. Located in the heart of America, they are an integral part of Indianapolis, IN moving services.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Smartbox Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Punctuality | 5.38 | ↓ -32.6% | 0 | 1 | 0.0% | |
| Affordability | 6.92 | ↓ -8.6% | 1 | 0 | 100.0% | |
| Communication | 4.43 | ↓ -40.5% | 0 | 2 | 0.0% | |
| Will Hire Again | 5.75 | ↓ -28.6% | 0 | 2 | 0.0% | |
| Conflict Handling | 1.84 | ↓ -54.7% | 0 | 2 | 0.0% |
Recent Smartbox Moving and Storage Reviews
Punctuality - 5.38/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 6.92/10
How affordable was the moving service?
Overall Review Distribution
Communication - 4.43/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Will Hire Again - 5.75/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Conflict Handling - 1.84/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Additional Details
Moving Services Offered by Smartbox Moving and Storage
- Long Distance Moving
- Moving Locally
- Corporate Moving
- Portable Storage & Moving
- Loading and Unloading Services
Licenses
We do not currently have license data to display for Smartbox Moving and Storage
Detailed Customer Insights
We do not currently have insights to display for Smartbox Moving and Storage
Error. Please try again later.
Contact Smartbox Moving and Storage
- 5150 Decatur Blvd, Indianapolis, IN, 46241
- (317) 991-1247
- https://www.smartboxmovingandstorage.com/find-a-location/indianapolis
Follow Smartbox Moving and Storage:
How we ranked the top Indiana movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Indiana.
Rating Methodology
Here's the methodology we used to come up with the best movers in Indiana:
Our original review-based ranking algorithm
We started with a total of 346 companies that offer moving services in the Indiana area.
From these 346 companies, we analyzed a total of 48,217 reviews dating all the way back to August 2005.
We also reviewed a total of 4 state and federal moving licenses from these 346 companies and 997 different 3rd party review and social profiles.
Each of the ~48,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 117,558 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 19,210 Indianapolis moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Indiana moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
