U-Pack is ideal for long-distance moves. The process is quick and convenient, making it an excellent option for busy families or those on a tight schedule. This company provides metal, weatherproof moving containers that get delivered right to your doorstep. You load them up, and U-Pack takes it from there – transporting them door-to-door and even providing storage if needed. U-Pack containers fit into a single parking space, so they’re perfect for apartments, storage facilities, and areas with street parking. They also sit flat on the ground, which means you can safely stack your items without any risk of them tilting over. With U-Pack, you can relax knowing there won’t be any unwelcome surprises down the line. Rates include the driver and fuel, and you pay only for the space you use. The company has a location in South Elgin, IL, offering guaranteed transits.
U-Pack
About U-Pack
Additional Cities Served: Palatine, DeKalb, Carpentersville, St. Charles, Woodstock, South Elgin, BloomingdaleShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
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Awards
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Elgin, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Everything went as promised”
“everything fit and the whole process was flawless”
“Everyone here is so helpful”
“refund back for not used spaces shows flexibility in service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“arrived and pick up on time from IL, slight delay in FL delivery”
“Came on time”
“kept to their timelines”
“delivery and pick-up of the cube was all as promised”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Budget friendly”
“Very reasonable rates”
“price was slightly higher then other options”
“$200 less than any other company”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Responded quickly”
“always stayed in communication with me”
“Customer service great”
“The folks weren't very helpful with updates”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Everything went as promised”
“Give me refund back for not used spaces”
“guaranteed the drop-off date”
“everything was as promised”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Take away was super fast”
“arrived earlier than the expected delivery window”
“fast, easy”
“Shipped my relocube right away”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“the staff was great”
“Very friendly driver”
“friendliest and most professional on the phone”
“delivery truck guys are fantastic”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Everything went as promised”
“would recommend this for long distance moving”
“would use the service again”
“highly recommend them”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“professional on the phone, prompt in fixing issues”
“the truck driver was very professional”
“excellent customer service received”
“Driver was professional and considerate.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“fixed a minor issue with the pod within hours”
“did not rectify the situation satisfactorily”
“Refunded for the storage fee with no problem”
“got a partial refund and sincere regret for damages”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“nothing was broken”
“Everything arrived in excellent condition”
“items were safe and undisturbed”
“Some furniture had dings / scratches”
Customer Insights
Interstate Move Duration: 6 days from 5 reviews
Great Crew Members
| Truck Driver | the truck driver was very professional and helpful |
| Chijioke | Chijioke was part of excellent customer service |
| Jason Marshall | Manager Jason was wonderful and helpful. |
| Ross,Dan,Israel,Ramon,Joseph,Aaron | They were professional, knowledgeable, and patient |
| Lyndsay,Erica | they were professional and showed sincere regret |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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