North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 40 other Gary moving companies, and 333 moving companies in Indiana.
Key Takeaways:
- Overall rating: 7.30 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
North American Van Lines is a leading moving company established in 1933. With over 500 agent locations throughout North America, they offer a wide range of services, including corporate relocation, long distance, and local household moving. From being one of the experienced movers serving Gary, IN to offering their services to countless other cities, they have experience in packing, loading, and transporting belongings of all types. They also offer a variety of packing options, from full-service packing to fragile-only packing, as well as loading and unloading services. Additionally, they provide moving storage, installation, and assembly services. Being the first to use satellite tracking for their shipments and implementing a quality program to ensure high standards across the board are just a few examples of how North American Van Lines is known for their innovative solutions.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.00 | ↓ -3.6% | 11 | 2 | 84.6% | |
| Punctuality | 6.50 | ↓ -18.5% | 2 | 1 | 66.7% | |
| Communication | 8.12 | ↑ 9.3% | 4 | 0 | 100.0% | |
| Friendliness | 8.69 | ↓ -0.5% | 5 | 0 | 100.0% | |
| Will Hire Again | 7.75 | ↓ -3.7% | 10 | 2 | 83.3% | |
| Professionalism | 7.48 | ↓ -8.5% | 4 | 1 | 80.0% | |
| Precision & Care | 5.97 | ↓ -24.6% | 2 | 2 | 50.0% |
Recent North American Van Lines Reviews
Quality - 8.00/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 6.50/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Communication - 8.12/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Friendliness - 8.69/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 7.75/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.48/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Precision & Care - 5.97/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small moving services
- Piano moving services
- Pool-table moving services
- Appliance moving services
- Last-minute moving services
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 8/12/24)- USDOT: 70851
- MC: FF-54052 107012
- ENTITY TYPE: Carrier/Broker
1,308
Registered Trucks, Tractors, or Vans
1,564
Registered Drivers
5/08/24
Most Recent USDOT Update
28,555,266
Annual Interstate Miles (2023)
Detailed Customer Insights
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Contact North American Van Lines
- 201 S Gary Ave C2, Roselle, IL, 60172
- (309) 705-0057
- https://www.northamerican.com/local/roselle-moving-company
Follow North American Van Lines:
How we ranked the top Indiana movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Indiana.
Rating Methodology
Here's the methodology we used to come up with the best movers in Indiana:
Our original review-based ranking algorithm
We started with a total of 333 companies that offer moving services in the Indiana area.
From these 333 companies, we analyzed a total of 47,680 reviews dating all the way back to August 2005.
We also reviewed a total of 3 state and federal moving licenses from these 333 companies and 977 different 3rd party review and social profiles.
Each of the ~47,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 115,848 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 14,893 Gary moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Indiana moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
