Compass Self Storage, based in Cleveland, Ohio, offers self-storage and moving services across the United States through their multiple locations. As a storage concierge service, they provide packing and moving supplies, arrange truck rentals, and contact movers in Addison, IL on behalf of clients. Their storage facilities cater to varied needs, whether for residential or business items, and include personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage. Compass Self Storage prioritizes customer satisfaction, offering a range of amenities for a hassle-free storage experience, such as contactless rentals, secure entry access, and month-to-month leases.
Compass Self Storage
About Compass Self Storage
Additional Cities Served: Melrose Park, Westmont, Elmwood Park, Maywood, Franklin Park
Moving Services
- Packing Supplies
- Truck Rental
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Addison, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
9.19/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Best customer service implies overall high quality”
“good service”
“Great service”
“great service”
2. Affordability
8.58/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Mentioned great prices indicating affordability”
“Very easy to transfer units and lowered my monthly payment”
“affordable”
“relentless rate increases over a year”
3. Communication
9.58/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Great knowledgeable staff”
“wonderful staff mentioned”
“excellent customer service”
“great service from the lady on front desk”
4. Stick to Prices
3.1/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“raised the rent unexpectedly”
“rate increases despite negotiation attempts”
“price matched the online promotion”
“did not stick to the promotion of first 2 months free”
5. Speed
9.17/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Faster than I expected actually”
“amazingly fast”
“Everything was quick as I expected”
“Speedy service by Megan”
6. Friendliness
9.92/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Great knowledgeable staff”
“staff is wonderful”
“she was really nice”
“Johnny is super helpful”
7. Will Hire Again
9.05/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again”
“would hire again”
“I'm glad we made the choice to store.”
“Highly recommend and would hire again”
8. Professionalism
9.26/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Great knowledgeable staff”
“Cindy and Jeannie exhibited professionalism.”
“appreciate the professionalism and dedication”
“Cindy was very professional and helpful”
9. Conflict Handling
6.14/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Genie was super helpful when an issue occurred”
“so willing to help”
“no willingness to moderate rate increases”
“Megan helped in every way and went above and beyond”
Customer Insights
Cost: $ 236.00 from 3 historical data points
Great Crew Members
| Jeannie, Evelyn | Jeannie very professional and Evelyn great assistant |
| JD | Helped and provided great service |
| Jeannie | excellent customer service and knowledge |
| Jeannie | Jeannie was great |
| Jeannie | got great customer service from the manager |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Addison Moving Services
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