ProSmart Moving & Storage Review
Looking to hire ProSmart Moving & Storage? See our detailed 11-point review based on our independent analysis of ProSmart Moving & Storage, 84 other Arlington Heights moving companies, and 567 moving companies in Illinois.
Key Takeaways:
- Overall rating: 6.49 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Pro Smart Movers, established in 2014, is a full-service moving company based in the Washington DC area with additional locations in Chicago, Los Angeles, and Sacramento. This family-owned company serves a broad area, offering both local and long-distance moving services across various states including Illinois, California, and Maryland. They provide comprehensive moving solutions including apartment, commercial, furniture, military moving, and packing services, as well as storage options. What sets Pro Smart Movers apart is their strong commitment to customer satisfaction, as reflected in many positive reviews. They pride themselves on a personalized moving experience, facilitated by their dedicated and background-checked team. Their services emphasize respect, accountability, and efficiency, aiming to make the moving process as stress-free and enjoyable as possible. Additionally, they ensure the safety and security of belongings through licensed and insured operations. This company was initially started by John Ismagulov, under whose leadership it has become both reliable and trusted in the moving industry.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between ProSmart Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.11 | ↓ -2.3% | 16 | 3 | 84.2% | |
| Punctuality | 4.83 | ↓ -39.5% | 2 | 4 | 33.3% | |
| Affordability | 7.43 | ↓ -2.0% | 4 | 1 | 80.0% | |
| Communication | 6.02 | ↓ -19.0% | 4 | 3 | 57.1% | |
| Stick to Prices | 3.08 | ↓ -48.3% | 0 | 1 | 0.0% | |
| Speed | 8.06 | ↓ -4.6% | 9 | 2 | 81.8% | |
| Friendliness | 9.03 | ↑ 3.4% | 8 | 0 | 100.0% | |
| Will Hire Again | 7.77 | ↓ -3.4% | 16 | 4 | 80.0% | |
| Professionalism | 7.76 | ↓ -5.1% | 8 | 2 | 80.0% | |
| Conflict Handling | 1.72 | ↓ -57.6% | 0 | 2 | 0.0% | |
| Precision & Care | 7.59 | ↓ -4.3% | 7 | 2 | 77.8% |
Recent ProSmart Moving & Storage Reviews
Quality - 8.11/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 4.83/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.43/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 6.02/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 3.08/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 8.06/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.03/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 7.77/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.76/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 1.72/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 7.59/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by ProSmart Moving & Storage
- Local Moving
- Long-Distance Moving
- Commercial Moving
- Furniture Moving
- Military Moving
- Packing Services
- Full-Service Moving
- Storage Options
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 2/28/24)- USDOT: 3682451
- MC: 1281439
- ENTITY TYPE: CARRIER
1
Registered Trucks, Tractors, or Vans
-
Registered Drivers
3/08/23
Most Recent USDOT Update
-
Annual Interstate Miles
Detailed Customer Insights
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Contact ProSmart Moving & Storage
- 829 Dighton Ln, Schaumburg, IL, 60173
- (224) 955-6909
- https://www.prosmartmovers.com/
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How we ranked the top Illinois movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Illinois.
Rating Methodology
Here's the methodology we used to come up with the best movers in Illinois:
Our original review-based ranking algorithm
We started with a total of 567 companies that offer moving services in the Illinois area.
From these 567 companies, we analyzed a total of 122,337 reviews dating all the way back to August 2005.
We also reviewed a total of 129 state and federal moving licenses from these 567 companies and 1,830 different 3rd party review and social profiles.
Each of the ~122,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 394,199 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 59,766 Arlington Heights moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Illinois moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
