1-800-PACK-RAT Moving and Storage is a company that offers convenient, secure, and affordable moving and storage solutions. They provide all-steel, portable storage and moving containers to ensure customers' items are safe and secure. Their services include long-distance moving, local moving, on-site storage, warehouse storage, and business solutions. They have a nationwide network of more than 65 secure warehouse storage facilities, which are monitored 24/7 for added peace of mind. Their containers are weatherproof and designed for ground-level loading, making them a smart choice for customers looking for moving services in Arlington Heights, IL.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Arlington Heights, Des Plaines, Mount Prospect, Glenview, Bartlett, Streamwood, CarpentersvilleShow More >
Moving Services
- Local Moving Solutions
- Long-Distance Moving Solutions
- Cross Country Moving
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Moving Containers
- Residential Solutions
- Moving Resources
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Elgin, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
4.63/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“scammers, bottom line”
“extremely disappointing experience”
“exceeded my expectations”
“great work by movers”
2. Punctuality
3.52/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Changed my delivery date without asking me.”
“never shipped my container on time”
“punctuality was an issue multiple times”
“not on time and not the day they said it would be.”
3. Affordability
3.91/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“charge you $3,000 dollars to move a metal box”
“extremely expensive because of difficulty getting refunds”
“much cheaper than PODS”
“misled about policy and overcharged”
4. Communication
3.52/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“company refused to take responsibility”
“hard to communicate about refunds”
“very uninformed on delivery and pickup”
“representative failed to reserve delivery”
5. Stick to Prices
3.08/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“hide all sorts of fees in the contract”
“did not stick to quoted prices considering refund issues”
“unable to stick to the promised dates”
“Lied about pod size, resulting in extra charges.”
6. Speed
5.62/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“pretty fast at unloading”
“amazingly fast”
“move was fast”
“took over 2 weeks to receive our container”
7. Friendliness
8.02/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“all the people were friendly”
“very friendly”
“they are friendly”
“the staff are friendly”
8. Will Hire Again
4.06/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“never again”
“would not hire again due to negligence”
“would hire again”
“confident in my choice”
9. Professionalism
5.07/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“What an unprofessional company”
“lack of professionalism and accountability”
“team was professional”
“very professional behavior”
10. Conflict Handling
2.33/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“unwillingness to rectify or acknowledge faults”
“did not show willingness to right a wrong”
“Unwilling to rectify the situation fairly without extra charges.”
“would not take ownership for his service issues”
11. Precision & Care
7.56/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“items damaged despite extreme weather conditions”
“careful handling of my belongings”
“unit was clean and damage free”
“took very good care of my stuff”
Customer Insights
Interstate Move Duration: 15 days from 3 reviews
Great Crew Members
| Patrick, Rich, Tiffany | Patrick and Rich great to deal with, Tiffany wonderful to speak with |
| Patience | Patience was polite, professional, and patient with my questions |
| Pat | stayed later on a Saturday for me and another customer excellent service |
| Alberto | Alberto is one of the best people I've worked for |
| Rich | Thanks to Rich |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
1751 S Linneman Rd, Mt Prospect, IL, 60056
(800) 722-5728
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Additional Resources
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