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Charter Transportation, Inc. Review

Updated Jun 13, 2025

Looking to hire Charter Transportation, Inc.? See our detailed 11-point review based on our independent analysis of Charter Transportation, Inc., 84 other Arlington Heights moving companies, and 566 moving companies in Illinois.

Key Takeaways:

  • Overall rating: 6.81 out of 10
  • Highest 11-point rating category: Friendliness
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

Charter Transportation, Inc. is a trusted partner and supplier to the U.S. Department of Defense within its personal property program. Founded in 2006, it specializes in military relocation services, providing high-quality and efficient moving solutions for military members and their families. Serving customers throughout the U.S., and being one of the trusted movers in Arlington Heights, IL, they offer regional, statewide, and cross-country relocations. Charter Transportation is driven by a highly experienced executive team with backgrounds in both the military and corporate relocation industries. The company is focused on delivering an exceptional level of customer service and has a stable and secure financial position, as well as an efficient pay rate to its suppliers.

Our Research

  • Analyzed 129 total reviews
  • Reviewed 7 social profiles and review listings
  • Checked for license verification at ICC & FMCSA
  • Crunched 451 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality7.62↓ -8.2%632274.1%
Punctuality8.54↑ 7.0%45786.5%
Affordability8.60↑ 13.5%18290.0%
Communication7.47↑ 0.5%481773.8%
Stick to Prices5.08↓ -14.7%5550.0%
Speed7.08↓ -16.1%6366.7%
Friendliness9.17↑ 5.0%39295.1%
Will Hire Again7.63↓ -5.2%742574.7%
Professionalism7.46↓ -8.8%281073.7%
Conflict Handling2.73↓ -32.9%31516.7%
Precision & Care3.59↓ -54.7%21214.3%

Recent Charter Transportation, Inc. Reviews

Quality - 7.62/10

Overall quality of the service provided on moving day.

Recent Customer Praises
I could not be happier with the transportation provided
recommend this company and would hire again
great job by movers
Recent Customer Complaints
not military friendly and poor overall experience
Kristen was helpful but many items were broken.
terrible service
Overall Review Distribution
Positive
63 (74.1%)
Negative
22 (25.9%)

Additional Details

Moving Services Offered by Charter Transportation, Inc.

  • Local moving services
  • Long-distance moving services
  • Cross-country moving services
  • Commercial moving services
  • Military relocation services
  • Regional moving services
  • Statewide moving services
  • Cheap moving services
  • Hourly moving services
  • Packing services

Awards

Top 10 Movers in Arlington Heights, IL 2023 award
Top 10 Movers in Arlington Heights, IL 2022 award

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How we ranked the top Illinois movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Illinois.

Rating Methodology

Here's the methodology we used to come up with the best movers in Illinois:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 566 companies that offer moving services in the Illinois area.

From these 566 companies, we analyzed a total of 122,337 reviews dating all the way back to August 2005.

We also reviewed a total of 129 state and federal moving licenses from these 566 companies and 1,829 different 3rd party review and social profiles.

Each of the ~122,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 394,199 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 59,813 Arlington Heights moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Illinois moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.19/10 avg in Illinois from 73,687 reviews

Punctuality

Did the crew show up on-time with the required equipment?

7.83/10 avg in Illinois from 28,259 reviews

Affordability

How affordable was the moving service?

7.51/10 avg in Illinois from 17,461 reviews

Communication

Responsiveness before, during, and after the move.

7.30/10 avg in Illinois from 28,583 reviews

Stick to Prices

Was the final price consistent with the original quote?

5.93/10 avg in Illinois from 13,236 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.34/10 avg in Illinois from 36,437 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.64/10 avg in Illinois from 38,683 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

7.91/10 avg in Illinois from 72,656 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.06/10 avg in Illinois from 41,208 reviews

Conflict Handling

How well the company responds to accidents and issues.

3.81/10 avg in Illinois from 9,158 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.77/10 avg in Illinois from 35,142 reviews