PODS Moving & Storage has been in business for nearly 25 years, revolutionizing the moving and storage industry with its portable storage containers. Having a strong presence across the United States, Canada, Australia, and the United Kingdom, it services 46 states and 6 provinces from over 245 Storage Center locations. Catering to both residential and business customers, they offer solutions for Elgin, IL moving services, providing both local and long-distance moves. Not limiting to moving, they also offer on-site and off-site storage options and packing and loading assistance. Not just that, they add the cherry on top with services like car shipping and moving supplies, making the moving process easier and more manageable. What sets them apart is their personalized service with flexible and adjustable scheduling, ensuring they're always there when you need them.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Schaumburg, Hoffman Estates, DeKalb, Carpentersville, Lake in the Hills, Huntley, McHenryShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
- Order packing supplies online
Have feedback for PODS Moving & Storage?
Error. Please try again later.
Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Elgin, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“The worst company ever.”
“Only business I will deal with”
“Absolutely horrible communication and customer service.”
“experience was absolutely awful”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“accurate and punctual drop off”
“the delivery was rescheduled multiple times and eventually delayed”
“We were told it won't show up on Saturday and don't know what happened.”
“pickup took longer than estimated”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“not worth the money and additional expenses”
“Ended up paying extra due to unclear policies.”
“very very expensive for the service provided”
“costs a fortune”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Everyone tells you something different.”
“well-communicated over the entire process”
“put on hold and was not provided with a manager when requested”
“Horrible communication and customer service.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged for furniture pads not provided”
“Felt lied to by the sales team.”
“said it's coming but it's not”
“Change in move date with no explanation.”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“return of storage pod was delayed”
“sat for 10 hours without delivery”
“numerous delays in delivering POD”
“container has not shipped as promised”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“disrespect and lack of care”
“people were polite when reading the script”
“rep was unhelpful and disconnected the line”
“Service center staff was generally pleasant.”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Do not use this company!”
“will go out of my way to utilize PODS again”
“Only business I will deal with”
“would not recommend them to anyone”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“scolded me, lack of professionalism”
“incompetence in handling my POD delivery”
“crew was very unprofessional on site”
“POD people were very professional and helpful”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not show willingness to deliver the POD as initially promised”
“Several people told us whatever will get us off the phone.”
“no resolution provided to my problem”
“issue resolved when I visited their facility”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“furniture pads were not provided as ordered”
“personal belongings not moved safely”
“loads shifted into the doors, several items broken.”
“two chairs were stained from getting wet”
Customer Insights
Cost: $ 1124.00 from 5 historical data points
Interstate Move Duration: 3 days from 3 reviews
Great Crew Members
Rex | Rex was really good |
Ken | the same driver delivered and picked up in really hot weather |
Jessica | was much more helpful than others |
Nicholas T | Nicholas T was friendly and capable |
Ed | Ed promised POD arrival within the given time frame |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?

Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage

Ready to start your move?

Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Elgin Moving Services
Nearby Cities