PODS Moving & Storage has been in the moving and storage industry for nearly 25 years, offering personalized solutions tailored to customers' unique needs. Based in the United States and servicing Granite City, IL, the company services 46 states with over 245 Storage Center locations. With their innovative portable storage containers and revolutionary hydraulic system, PODS provides a level of flexibility and control that traditional moving companies lack. They offer built-in storage, adjustable scheduling, loading and unloading convenience, multiple container sizes, and additional services like car shipping, moving supplies, and packing and loading help. They also have an international presence in Canada, Australia, and the United Kingdom. They boast a PODS personal moving and storage team to assist customers throughout the moving process and ease any stress.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Alton, Edwardsville, Collinsville, Godfrey, Fairview Heights, Shiloh, SwanseaShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Find Moving Help
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Granite City, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“terrible customer responsiveness and can't get issues fixed”
“Was grossly overcharged”
“The company made unauthorized changes and billed me for them.”
“easy process and care of items”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“PODS was repeatedly late and unresponsive”
“showed up on time”
“took longer than expected for delivery”
“Mike was on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Pricing isn't the best”
“out of a lot of money without reimbursement”
“Was grossly overcharged”
“one of the priciest ways to move”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service and availability works well”
“terrible customer responsiveness”
“Customer service was rude and unhelpful.”
“Customer service was horrible”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charges were more than disclosed”
“Billed for unauthorized order changes.”
“Charged me again instead of fixing the overcharging”
“charged for an additional month erroneously”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“move was excessively delayed”
“prompt to pick up”
“gave me enough time for moving things for reno”
“finished everything in a timely manner”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Got rude representatives, no friendly service.”
“employee Martha was rude and disrespectful.”
“drivers were very friendly”
“Mike was very helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire this company again due to the issues”
“Won't be in business long with this kind of "service".”
“Would not hire again due to overcharge and poor service”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“No professionalism from customer service.”
“Mike was professional”
“rude and disrespectful employee.”
“implied lack of professionalism in handling issues”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not make clear, readable copies as paid for”
“No accountability, wouldn't resolve issues.”
“Did not fix the overcharging issue”
“did not make efforts to prioritize or rectify the issue”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“taken care of my items”
“careful with my yard”
“Broke a sprinkler head.”
“only an old desk was a casualty”
Customer Insights
Cost: $ 557.00 from 3 historical data points
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Granite City Moving Services
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