U-Pack is a reputable moving company that has been in operation since 1997. Based in Fort Smith, Arkansas, the company offers door-to-door moving services for long-distance and cross-country moves, military moves, senior moves, student moves, job relocations, and small moves. They provide a variety of flexible service options, including door-to-door delivery, storage, and guaranteed transit. U-Pack is focused on providing fast, easy service with the help of experienced consultants who offer exceptional customer support to ensure a hassle-free moving experience. Their all-inclusive rates and fuel costs set them apart from other moving services in Waukegan, IL, making it an affordable solution for unique moving needs.
U-Pack
About U-Pack
Additional Cities Served: Arlington Heights, Skokie, Des Plaines, Glenview, Bartlett, Wheeling, Park RidgeShow More >
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Household Goods Moving Services
- Military Moves
- Compare Moving Services
- Compare Moving Quotes
Awards
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Waukegan, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
8.85/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“flawless process, would recommend for long distance moving”
“most convenient and affordable way to move”
“chose U-Pack for various reasons, implying high satisfaction”
“U-Pack was amazing since the beginning”
2. Punctuality
8.77/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Ontime delivery and pickup of container”
“arrived and picked up on time in IL but slightly late in FL”
“timely drop-off and pick-up, indicating punctuality”
“they arrived on time”
3. Affordability
9.27/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Saved $4k in moving expenses”
“good price”
“Very good price”
“found it very affordable”
4. Communication
8.67/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“always stayed in communication”
“great customer service”
“Customer Service got off the phone quickly”
“customer service readily available, indicating excellent communication”
5. Stick to Prices
8.63/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“only paid for the space used”
“refunded money without my asking”
“offered the guaranteed delivery”
“the fuel is already included in our quote”
6. Speed
8.68/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“trailer arrived way ahead of schedule”
“my stuff made it in 2 days”
“super fast with the shipping”
“The cube got moved fast”
7. Friendliness
9.27/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Drivers are so understanding and willing to help”
“front desk staff was nice”
“nice people throughout the company”
“very friendly”
8. Will Hire Again
8.43/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Used them before”
“would recommend and easier transition”
“would hire again despite water damage”
“would hire again thanks to convenience and service”
9. Professionalism
7.89/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“U-Pack was amazing since the beginning”
“no professionalism in wearing masks and handling items”
“staff was very professional”
“handled items poorly and did not care about the issues”
10. Conflict Handling
5.26/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not rectify water damage to furniture”
“Claim process was easy, quick and nice”
“didn't effectively address delayed container”
“Jason helped hold our trailer during a tough situation”
11. Precision & Care
7.22/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“damaged boxes and mattresses due to rain”
“nothing was broken when it arrived”
“Claim process for 1 piece of furniture was easy”
“small friction damages, but we can touch up”
Customer Insights
Interstate Move Duration: 6 days from 11 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
400 E Touhy Ave, Des Plaines, IL, 60018
(844) 611-4582
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