Smith Movers Inc. is a company based in Chicago with over 35 years of experience in the moving industry. Established in 1975 by President Johnny C. Smith, this firm offers residential and commercial relocation services, condo relocation, packing services and transportation of general freight and commodities all throughout the state of Illinois. As a company that has made its mark in the movers in Chicago, IL sector, the operational approach of Smith Movers Inc. revolves around professionalism, quality of service, competitive pricing, and attention to detail. They operate a fleet of radio-equipped trucks and a crew of dedicated movers. What sets Smith Movers apart is their comprehensive approach to planning and executing moves, with the security and protection of the client's property being a top priority. In addition, they offer their services to military personnel and senior citizens, contributing to their diverse clientele.
Smith Movers
About Smith Movers
Additional Cities Served: Tinley Park, Oak Lawn, Calumet City, Chicago Heights, Burbank, East Chicago, LansingShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Apartment Moving
- Packing Services
- Local Moving
- Senior Moving
- Student Moving
- Office Moving
- Household Moving
- Dump Truck Hauling and Debris Removal Services
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Customer Reviews of Smith Movers
We analyzed and organized the customer reviews of Smith Movers in Chicago, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Smith Movers based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great work by movers”
“awesome service by Smith Movers”
“terrible experience overall”
“gave the lowest rating due to unprofessionalism”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“timely service by Bird, Wayne, and Lamont”
“they were running late and never showed up”
“they were running late and never showed up”
“This team of four were prompt”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“price was right within my budget”
“reasonable pricing”
“low priced”
“they are very reasonable”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“No follow-up after reporting damage”
“had to keep calling with no results”
“had to keep calling with no satisfactory updates”
“asked questions to confirm things”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“tried to charge more after the move”
“implied overcharging or price inconsistency”
“extra charge not mentioned in quoted price”
“took the time quoted”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“never completed the move”
“never completed the move”
“never stopped for a break”
“never stopped for a break”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“professional and courteous crew”
“great customer service”
“very courteous and patient”
“understanding and kind”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“wouldn't recommend this company”
“will use Smith Movers again and recommend to friends”
“would definitely not hire again”
“would not hire this company again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Bird, Wayne, and Lamont were professional”
“very unprofessional behavior”
“crew's conduct was unprofessional”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“didn't even try to rectify the damage”
“never apologized for the inconvenience”
“no apology offered for the inconvenience”
“no willingness to right wrongs mentioned”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“they ripped my couch and didn't assemble my bed properly”
“very careful in moving items into narrow spaces”
“had damage picture, items missing”
“they took great care of glass items”
Customer Insights
Cost: $ 700.00 from 3 historical data points
Local Move Duration: 4 hours from 3 reviews
Great Crew Members
| Bird, Wayne, Lamont | professional, courteous, and timely |
| Lamont, Mack, Wayne | Lamont, Mack, and Wayne were awesome |
| Dwayne, Calvin, Lamont, Matt | moved us in with professionalism and great customer service |
| Smith Brothers | went over and beyond my expectations |
| Smith Brother | hard workers, understanding and kind |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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