With more than a thousand excellent reviews on Google alone, New City Moving is the epitome of what a first-class moving company should be. With a friendly and professional staff, New City Moving has performed tens of thousands of moves over the years and has become a household name in the Chicago area. New City offers full-service moving to make your relocation experience. In addition to transporting your goods from one location to another, you can rely on New City's packing and unpacking services and warehouse storage. Need moving supplies? This Chicago mover can also set you up with everything you need to get your home or office packed and offers moving protection for added peace of mind. No matter where your move takes you, New City Moving is committed to getting you there with top-notch customer service.
New City Moving
About New City Moving
Additional Cities Served: Joliet, Cicero, Hammond, Arlington Heights, Bolingbrook, Evanston, SchaumburgShow More >
Moving Services
- Local Moving
- Intra-State Moving
- Business Moving
- Short-Term and Long-Term Storage
- Professional Packing Services
- Loading and Unloading
- Office and Commercial Moving
- Moving Company Protection & Insurance
- Full Service Storage
- Mobile Storage In Chicago
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Customer Reviews of New City Moving
We analyzed and organized the customer reviews of New City Moving in Chicago, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for New City Moving based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“they are unreliable and incompetent”
“bait and switch by company ”
“overall good experience”
“great job by movers ”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“arrived late on move day”
“arrived around 7 am as planned”
“on time ”
“first crew complained whole move”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“charged significantly more than quoted”
“not cheap by a long shot”
“stole my stuff ”
“spent $11K, felt cost was high”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“vague timeframes for arrival”
“difficulty in getting responses from office ”
“no response on damage claim”
“don't call back”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged more than quoted”
“deception and did not honor quoted price ”
“given a pretty good estimate”
“not all items fit as promised ”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“arrived late and increased charges ”
“completed move in 10 hours from 7 am to 5 pm”
“initial crew slow, replacement took six hours”
“efficiently picked up everything ”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they were friendly”
“staff left much to be desired ”
“polite ”
“my stuff was stolen ”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again”
“do not do business with them”
“would consider using them again”
“poor follow-up from office ”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“good at their job”
“movers good, office staff disappointing ”
“supervisor pressured for more tips inappropriately after being generous”
“replacement guys were great”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“claims department evasive and unhelpful”
“annoyed some items placed differently than directed”
“lacked follow-up to resolve issues”
“still waiting on reply to damage claim”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“move involved damages not rectified”
“not everything fit in provided truck ”
“packed well, no problems ”
“damage my TV set”
Customer Insights
Cost: $ 1267.00 from 38 historical data points
Hourly Minimum: 2 hours from 15 reviews
Local Move Duration: 3 hours from 302 reviews
Interstate Move Duration: 2 days from 48 reviews
Great Crew Members
| Julio | crew lead did a pretty good job |
| Lee | Lee didn't reply to claim |
| Ronan | she was very nice and asked through details |
| Francisco | Francisco and team were fantastic and efficient |
| Daniel, Tahara, Felix | worked hard, nice, and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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