National Van Lines Inc Review
Looking to hire National Van Lines Inc? See our detailed 11-point review based on our independent analysis of National Van Lines Inc, 110 other Chicago moving companies, and 567 moving companies in Illinois.
Key Takeaways:
- Overall rating: 6.38 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
National Van Lines has helped over a million families move since 1929. It is a full-service moving company with a wide range of services to meet your needs, whether you’re moving locally, statewide, across the country, or worldwide. National Van Lines offers complete moving, packing, and storage services to residential, commercial, and corporate clients. It will cover every detail of your move, from wrapping your items and storing them in a secure facility to delivering everything undamaged when you’re ready for them again. For more information on moving services in your area, you can check out the experienced movers serving Chicago, IL. A trusted name in the moving industry for over 90 years, National Van Lines is a verified mover with MyMovingReviews.com and a BBB-accredited business. It is also a certified ProMover that has been named Super Van Operators of the Year by the American Moving & Storage Association. This company is based in Broadview, IL.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between National Van Lines Inc & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.16 | ↓ -13.8% | 201 | 96 | 67.7% | |
| Punctuality | 6.19 | ↓ -22.4% | 73 | 55 | 57.0% | |
| Affordability | 5.88 | ↓ -22.4% | 32 | 26 | 55.2% | |
| Communication | 7.05 | ↓ -5.1% | 148 | 74 | 66.7% | |
| Stick to Prices | 5.51 | ↓ -7.5% | 41 | 41 | 50.0% | |
| Speed | 6.13 | ↓ -27.4% | 42 | 31 | 57.5% | |
| Friendliness | 8.62 | ↓ -1.3% | 104 | 17 | 86.0% | |
| Will Hire Again | 6.72 | ↓ -16.5% | 189 | 104 | 64.5% | |
| Professionalism | 7.28 | ↓ -10.9% | 122 | 52 | 70.1% | |
| Conflict Handling | 2.88 | ↓ -29.2% | 16 | 62 | 20.5% | |
| Precision & Care | 6.74 | ↓ -15.0% | 105 | 55 | 65.6% |
Recent National Van Lines Inc Reviews
Quality - 7.16/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 6.19/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 5.88/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.05/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 5.51/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 6.13/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 8.62/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 6.72/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.28/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 2.88/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 6.74/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by National Van Lines Inc
- Local Move
- Long Distance Moving
- Cross Country Moving
- Specialty Moving
- International Move
- Senior Move
- Residential Movers
- Interstate Moving Company
- Storage
- Commercial Relocation
Licenses
State & federal license information
Illinois Moving License
Status: Permanent (last checked: 1/21/22)Illinois Moving License Information
- License Number: 6112
- License Status: Permanent
- Date Issued: 1/05/22
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 6/28/25)- USDOT: 76628
- MC: 42866
- ENTITY TYPE: Carrier/Broker
234
Registered Trucks, Tractors, or Vans
177
Registered Drivers
8/02/24
Most Recent USDOT Update
3,898,919
Annual Interstate Miles (2023)
Detailed Customer Insights
Based on our analysis of National Van Lines Inc's customer reviews:
3.25 hrs
Local Move Duration
based on 4 reviews
7 days
Interstate Move Duration
based on 34 reviews
Average Cost
$10,712.00
based on 7 historical data points
Error. Please try again later.
Awards
Contact National Van Lines Inc
- 2800 Roosevelt Rd, Broadview, IL, 60155
- (708) 450-2900
- https://www.nationalvanlines.com/
Follow National Van Lines Inc:
How we ranked the top Illinois movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Illinois.
Rating Methodology
Here's the methodology we used to come up with the best movers in Illinois:
Our original review-based ranking algorithm
We started with a total of 567 companies that offer moving services in the Illinois area.
From these 567 companies, we analyzed a total of 122,337 reviews dating all the way back to August 2005.
We also reviewed a total of 129 state and federal moving licenses from these 567 companies and 1,830 different 3rd party review and social profiles.
Each of the ~122,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 394,199 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 59,766 Chicago moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Illinois moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
