PODS Moving & Storage is a leading company in the moving and storage industry, providing personalized solutions for customers for nearly 25 years. Based in Chicago, Illinois, they offer their services across 46 states in the US and have international services in Canada, Australia, and the United Kingdom. As a recognizable name among Naperville, IL moving companies, PODS offers several services, including local and long-distance moving, storage on-site or at their facilities, packing and loading assistance, moving supplies, and car shipping. By introducing innovative concepts like portable storage containers and their hydraulic system, PODZILLA, PODS has revolutionized the moving and storage experience and prioritizes customer safety and convenience.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Joliet, Bolingbrook, Oak Lawn, Plainfield, Bartlett, Romeoville, OswegoShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage On-Site
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Residential Moving
- Business Moving
- International Moving
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Naperville, IL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“loved the service and would definitely recommend it”
“Thomas' professionalism made me feel at ease”
“Great experience”
“delivery was rescheduled multiple times and then cancelled”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“delivery was repeatedly rescheduled and ultimately postponed”
“they tell us we'll get one by 8pm. Comes and goes.”
“on time”
“On time drop and pickup”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“extremely expensive”
“cost the same for 7 days as it does for 30”
“Extremely expensive but made moving easier”
“Best cost”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“terrible customer service”
“communications of pick up and take away were clear”
“was put on hold and not given adequate solutions”
“Absolutely horrible communication and customer service.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to quoted prices”
“charged $219 more because of billing date”
“charged for a move that was canceled”
“They lie and manipulate.”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“quickest, most efficient”
“Fast service”
“delay in delivery significantly extended move duration”
“quick and easy move”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Thomas was personable”
“they were friendly and helpful”
“great staff”
“hung up on, hold times are atrocious”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would definitely recommend it and loved the service”
“would not hire again due to delivery issue”
“would hire again because of Thomas”
“would not hire again due to terrible customer service”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Thomas was very professional”
“crew lacked professionalism in customer service”
“Corporate is a joke.”
“polite and focused on the job”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“They haven't addressed my problem”
“headache getting overcharges corrected”
“Their “customer resolution team” is a scam”
“unable to assist in any way after delay”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“very careful to not damage anything”
“precise placement implies careful handling”
“mindful handling the POD”
“no damage to any of our belongings”
Customer Insights
Cost: $ 812.00 from 13 historical data points
Interstate Move Duration: 6 days from 7 reviews
Great Crew Members
| Thomas | Thomas was personable and professional |
| Raphael | Raphael was my driver and deserves a raise and promotion |
| dispatch team | dispatch team was great |
| Chris | Chris is one of the best podster drivers |
| Saferino | Mr. Saferino was awesome to work with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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