Truck Rental at U-Haul Review
Looking to hire Truck Rental at U-Haul? See our detailed 11-point review based on our independent analysis of Truck Rental at U-Haul, 5 other Carbondale moving companies, and 567 moving companies in Illinois.
Key Takeaways:
- Truck Rental at U-Haul is the Top 10 Movers in Carbondale, IL
- Overall rating: 6.79 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Haul, an iconic American brand, has been serving the do-it-yourself moving market since 1945. Founded by Leonard and Anna Mary Shoen in Ridgefield, Washington, the company originated from a need for affordable moving equipment that could be rented on a one-way basis nationwide. Headquartered in Phoenix, Arizona, U-Haul has grown to establish a significant presence across the United States and Canada, with a vast network of franchises. The organization offers a wide range of services, including truck and trailer rentals, self-storage units, portable storage containers, moving supplies, and propane refills. Moreover, U-Haul is recognized for installing trailer hitches, enhancing its service offerings. Distinguished by its tenure and innovation in the moving industry, U-Haul remains a top choice for individuals handling their moving needs, maintaining a fleet that supports millions of moves annually. The website information provided was successful, retrieving substantial and relevant data about U-Haul's history, services, and company philosophy. This content effectively outlines the company's background and offerings without any access errors or irrelevant data, confirming a successful crawl.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Truck Rental at U-Haul & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Affordability | 6.27 | ↓ -17.2% | 1 | 0 | 100.0% | |
| Communication | 7.35 | ↓ -1.0% | 2 | 0 | 100.0% | |
| Friendliness | 8.31 | ↓ -4.8% | 3 | 0 | 100.0% | |
| Will Hire Again | 6.99 | ↓ -13.2% | 1 | 0 | 100.0% |
Recent Truck Rental at U-Haul Reviews
Affordability - 6.27/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.35/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 8.31/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 6.99/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Additional Details
Moving Services Offered by Truck Rental at U-Haul
- Local Moving
- Long-Distance Moving
- International Moving
- College Moving
- Military Moving
- Packing and Unpacking
- Moving Supplies
- Storage Services
- Trailer Rentals
- Self-Storage Facilities
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 8/13/24)- USDOT: 428488
- MC: 882711
- ENTITY TYPE: Carrier
54
Registered Trucks, Tractors, or Vans
86
Registered Drivers
8/30/23
Most Recent USDOT Update
1,252,000
Annual Interstate Miles (2022)
Detailed Customer Insights
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Contact Truck Rental at U-Haul
- Alto Pass, IL, 62905
- (618) 529-2771
- https://www.uhaul.com/Locations/Truck-Rentals-near-Carbondale-IL-62901/760044/
Follow Truck Rental at U-Haul:
How we ranked the top Illinois movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Illinois.
Rating Methodology
Here's the methodology we used to come up with the best movers in Illinois:
Our original review-based ranking algorithm
We started with a total of 567 companies that offer moving services in the Illinois area.
From these 567 companies, we analyzed a total of 122,337 reviews dating all the way back to August 2005.
We also reviewed a total of 129 state and federal moving licenses from these 567 companies and 1,830 different 3rd party review and social profiles.
Each of the ~122,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 394,199 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 59,813 Carbondale moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Illinois moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
