U-Pack is a moving company that offers easy and convenient long-distance moving solutions. Established in 1997, their service options include door-to-door delivery, storage, and guaranteed transit, catering to homes of all sizes and diverse moving situations. U-Pack's experienced consultants provide exceptional customer support, helping customers through each moving step and answering questions. They also offer useful resources like checklists and how-to guides for a hassle-free moving experience. U-Pack's services cover long-distance moving, military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. As one of the experienced movers serving Boise, ID, the company's rates include fuel costs, allowing customers to manage their budget effectively.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Boise, ID using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“price was way better than "big name" movers”
“delighted with the service”
“U-Pack made our 700 mile move so much easier”
“everything went smoothly”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they do it on time”
“Drop off and pick up was on time”
“on time even early for delivery and pick up”
“Given a 4-hour window but late for delivery.”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“still less than half of the big names”
“ideal mix between saving money and getting help”
“Was actually cheaper than a uhaul”
“great option to save a few bucks”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“representatives were professional and helpful”
“Great customer service, text and email communication”
“Impressed with customer service”
“Called ahead but wished for a bit more notice.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“they do everything they say they're going to do”
“Charged only for the Relocubes used.”
“NO hidden fees”
“kept the price the same as at the time of reservation”
6. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“nice to work with”
“customer service and delivery people were friendly”
“Every person I interacted with was nice”
“drivers...were professional and friendly”
7. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“fine option and more reliable than budget movers”
“highly recommend using this service”
“would hire again”
“would use them again”
8. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“crew was professional”
“They are unprofessional”
“cust svc reps were very professional”
“team is courteous”
9. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“accommodating with delivery date changes”
“Minimal compensation for extensive damage.”
“no effort shown to rectify the delay or provide information”
“problem was rectified in a satisfactory time period”
10. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“items got water stained due to trailer leak”
“nothing was damaged”
“trailers are beat up and filthy”
“furniture got chipped or scraped”
Customer Insights
Interstate Move Duration: 9 days from 6 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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