Merchants Moving & Storage has been a trusted expert in the moving industry for more than 70 years. With a passion and dedication to world-class service, it has grown from a single-van relocation company to a successful and highly-rated business that continues to exceed clients’ expectations in every job. Established in Boise, Idaho, the family-owned and operated Merchants Moving & Storage takes pride in being a one-stop-shop for on-budget and on-time services for local, intrastate, interstate, and international relocations. Featuring state-of-the-art tools, equipment, and trucks, it provides easy and convenient solutions to your residential, commercial, warehousing, and logistics challenges. Experience the advantages of working with quality moving companies in Boise, ID, as your relocation partner.
Merchants Moving & Storage
Moving Services
- Local Moving
- Long Distance Moving
- International Relocation
- Office Moving
- Storage/Household Goods
- Corporate Relocations
- Interstate Relocations
- International Relocation
- Move Management
- Lump Sum Moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/20/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Customer Reviews of Merchants Moving & Storage
We analyzed and organized the customer reviews of Merchants Moving & Storage in Boise, ID using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Merchants Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“they make it easy and professionally done”
“poor overall experience with extensive property damage”
“some unprofessional behaviors and mishandling described”
“stressful and unnecessary interaction with coordinator”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“arrived 3 hours late”
“Dan and Christian were on time, early even”
“On time”
“were on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“The price was great too”
“charged me $925.00 for a 2-hour job”
“excellent value for the hard work”
“prices were better than anyone else”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Dealing with the office and billing staff was fantastic”
“poor response to insurance claim and status inquiries”
“coordinator was rude and condescending”
“coordinator was rude, condescending, and made false statements”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“tried to charge extra despite a binding agreement”
“they changed the contract despite the agreement”
“pressured to pay more than the binding agreement”
“super shady and tried to bring up the price”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“concerned with offloading items quickly without care”
“worked quickly”
“was moving faster than them and waiting”
“so fast”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they are friendly”
“professional, courteous”
“Shea and Matt were kind”
“front office is my family and great attitude”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would recommend them to anyone”
“will never use or recommend again”
“would not consider hiring them again”
“would not hire again due to negative experience”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“both moving out and back in were professionally done”
“equated to sleazy car dealer tactics”
“not very professional at all”
“packers did not reassemble furniture as promised”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“ignored requests and prolonged claim settlement”
“did not correct wrongs regarding additional charges and furniture reassembly”
“refused to reassemble furniture unless additional costs were covered”
“team was willing to help”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“major furniture damage and artwork pieces damaged”
“antique furniture and items were improperly handled”
“antique furniture taken apart, items handled improperly”
“handled items with care”
Customer Insights
Local Move Duration: 5 hours from 4 reviews
Great Crew Members
| Noah, Dustin | Noah and Dustin were fantastic |
| Shea, Matt | the most professional and helpful humans ever |
| Justin, Beth | wonderful to work with |
| Dan, Christian | On time, friendly, professional, worked efficiently |
| Matt, Charlie, Daniel, Bree | so helpful and professional during the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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