Merchants Moving & Storage Review
Looking to hire Merchants Moving & Storage? See our detailed 11-point review based on our independent analysis of Merchants Moving & Storage, 41 other Boise moving companies, and 126 moving companies in Idaho.
Merchants Moving & Storage has an overall score of 8.23 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 60.66% of all movers in Idaho and the top 66.38% of moving companies nationwide. They score better than 75 movers in Idaho.
Key Takeaways:
- Overall rating: 8.23 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Merchants Moving & Storage has been a trusted expert in the moving industry for more than 70 years. With a passion and dedication to world-class service, it has grown from a single-van relocation company to a successful and highly-rated business that continues to exceed clients’ expectations in every job. Established in Boise, Idaho, the family-owned and operated Merchants Moving & Storage takes pride in being a one-stop-shop for on-budget and on-time services for local, intrastate, interstate, and international relocations. Featuring state-of-the-art tools, equipment, and trucks, it provides easy and convenient solutions to your residential, commercial, warehousing, and logistics challenges. Experience the advantages of working with quality moving companies in Boise, ID, as your relocation partner.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Merchants Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.23 | ↑ 11.1% | 122 | 7 | 94.6% | |
| Punctuality | 8.51 | ↑ 6.7% | 22 | 3 | 88.0% | |
| Affordability | 8.61 | ↑ 13.6% | 15 | 1 | 93.8% | |
| Communication | 8.84 | ↑ 18.9% | 51 | 5 | 91.1% | |
| Stick to Prices | 4.94 | ↓ -17.1% | 6 | 5 | 54.5% | |
| Speed | 8.17 | ↓ -3.3% | 23 | 5 | 82.1% | |
| Friendliness | 9.70 | ↑ 11.0% | 82 | 1 | 98.8% | |
| Will Hire Again | 9.02 | ↑ 12.1% | 119 | 9 | 93.0% | |
| Professionalism | 9.02 | ↑ 10.4% | 79 | 6 | 92.9% | |
| Conflict Handling | 5.68 | ↑ 39.6% | 9 | 5 | 64.3% | |
| Precision & Care | 8.81 | ↑ 11.2% | 48 | 5 | 90.6% |
Recent Merchants Moving & Storage Reviews
Quality - 9.23/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.51/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.61/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 8.84/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 4.94/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 8.17/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.70/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.02/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.02/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 5.68/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 8.81/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Merchants Moving & Storage
- Local Moving
- Long Distance Moving
- International Relocation
- Office Moving
- Storage/Household Goods
- Corporate Relocations
- Interstate Relocations
- International Relocation
- Move Management
- Lump Sum Moving
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/25/25)- USDOT: 1530842
- ENTITY TYPE: Carrier
15
Registered Trucks, Tractors, or Vans
8
Registered Drivers
1/07/25
Most Recent USDOT Update
28,000
Annual Interstate Miles (2024)
Detailed Customer Insights
Based on our analysis of Merchants Moving & Storage's customer reviews:
5 hrs
Local Move Duration
based on 4 reviews
Error. Please try again later.
Awards
Contact Merchants Moving & Storage
- 11345 W Executive Dr, Boise, ID, 83713
- (208) 376-8990
- https://merchantsmoving.com/
Follow Merchants Moving & Storage:
How we ranked the top Idaho movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Idaho.
Rating Methodology
Here's the methodology we used to come up with the best movers in Idaho:
Our original review-based ranking algorithm
We started with a total of 126 companies that offer moving services in the Idaho area.
From these 126 companies, we analyzed a total of 14,863 reviews dating all the way back to December 2010.
We also reviewed a total of 1 state and federal moving licenses from these 126 companies and 325 different 3rd party review and social profiles.
Each of the ~14,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 37,616 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 5,251 Boise moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Idaho moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
