U-Pack is a moving company that has been in business since 1997, providing a convenient and affordable solution for long-distance moving. Based in Fort Smith, Arkansas, the company offers a wide range of services, including door-to-door moves for homes of all sizes and situations, long-distance moving, military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. U-Pack distinguishes itself from other moving companies by offering flexible service options like door-to-door delivery, storage, and guaranteed transit to fit both your needs and budget. The company also provides access to experienced customer support consultants and various moving resources to help guide you through each step of the process. If you're considering a move to or from Honolulu, don't miss checking our comprehensive list of trusted Honolulu, HI movers for more options and information.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- U-Pack vs Full Service (Comparison)
- U-Pack vs Portable Storage (Comparison)
- U-Pack vs Truck Rental (Comparison)
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Honolulu, HI using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Great experience using U Pack”
“awesome moving experience”
“can't recommend them enough”
“WORST MOVING EXPERIENCE EVER implies service was very poor”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“on time for pick up and delivery”
“they were excellent and on time”
“quoted timeline was only a day off”
“Delivery was delayed about 3 weeks”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“costing an ADDITIONAL $2500 and not affordable”
“Best prices”
“prices are far better than POD”
“price was way below what I was quoted with other companies”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“quick to find details of my move when I called”
“miscommunication about accessibility”
“Best customer service I ever had”
“tracking site wasn't well updated”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to quoted prices”
“all inclusive quote with no hidden or added fees”
“only paid for what I used, not charged for extra relocube”
“Kept to the promised arrival date without delays”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“they were quick and efficient”
“Fast service indicates speediness of move”
“fright time was very quick”
“Cubes arrived on schedule”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Everyone was super friendly and helpful”
“everyone was super friendly”
“top notch and genuine people”
“they were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Thanks for making my move so much easier”
“thanks for making my move a great experience”
“can't recommend them enough”
“never would have used UPACK if all was made clear”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“top notch and genuine people”
“very professional”
“very professional to talk to”
“Staff were knowledgeable and courteous”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“offered only $100 after a $2500 extra cost incurred”
“Mr. car shipper would not help with damage issue”
“made changing destination last minute stress free”
“Offered no resolution or insurance.”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“none of our stuff was damaged”
“Items stolen and no accountability.”
“Our things were very protected”
“no damage at all to my belongings”
Customer Insights
Interstate Move Duration: 6 days from 6 reviews
Great Crew Members
| Chris | Chris was great, friendly, and professional |
| Excellent CDL and forklift drivers | A+++ driving skills |
| Marissa | Provided great customer service |
| Elaine Jackson | Elaine was very accommodating and personable |
| Sanchez | Sanchez very nice and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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