Compass Self Storage Review
Looking to hire Compass Self Storage? See our detailed 11-point review based on our independent analysis of Compass Self Storage, 97 other Smyrna moving companies, and 640 moving companies in Georgia.
Key Takeaways:
- Overall rating: 7.20 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Compass Self Storage is a storage and moving services company with neighborhood locations across the United States. Their services include providing packing and moving supplies, arranging truck rentals, and contacting moving companies in Smyrna, GA on behalf of their customers. The company offers personal, business, boat, RV, and pharmaceutical storage, including climate-controlled units. Compass Self Storage prioritizes customer satisfaction, making the storage process hassle-free with an emphasis on expert service, clean and secure facilities, and convenient access. Their facilities are equipped with various amenities like contactless rentals, digital surveillance, and secure entry access.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Compass Self Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.19 | ↑ 10.6% | 67 | 7 | 90.5% | |
| Punctuality | 7.54 | ↓ -5.6% | 5 | 2 | 71.4% | |
| Affordability | 6.34 | ↓ -16.3% | 11 | 7 | 61.1% | |
| Communication | 9.24 | ↑ 24.3% | 84 | 9 | 90.3% | |
| Stick to Prices | 2.01 | ↓ -66.3% | 0 | 5 | 0.0% | |
| Speed | 9.52 | ↑ 12.7% | 17 | 0 | 100.0% | |
| Friendliness | 9.68 | ↑ 10.8% | 110 | 3 | 97.3% | |
| Will Hire Again | 8.69 | ↑ 8.0% | 90 | 16 | 84.9% | |
| Professionalism | 8.19 | ↑ 0.2% | 22 | 6 | 78.6% | |
| Conflict Handling | 3.02 | ↓ -25.8% | 1 | 5 | 16.7% | |
| Precision & Care | 5.74 | ↓ -27.6% | 1 | 2 | 33.3% |
Recent Compass Self Storage Reviews
Quality - 9.19/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.54/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 6.34/10
How affordable was the moving service?
Overall Review Distribution
Communication - 9.24/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 2.01/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.52/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.68/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.69/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.19/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 3.02/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 5.74/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Compass Self Storage
- Truck Rental
- Packing Supplies
- Contact Moving Services
- Personal Storage
- Business Storage
- Boat & RV Storage
- Climate Controlled Units
- Indoor Units
- Boxes & Moving Supplies
- Month to Month Leases
Licenses
We do not currently have license data to display for Compass Self Storage
Detailed Customer Insights
Based on our analysis of Compass Self Storage's customer reviews:
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Contact Compass Self Storage
- 2350 Atlanta Rd SE, Smyrna, GA, 30080
- +1 770-383-1798
- https://www.compassselfstorage.com/
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How we ranked the top Georgia movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Georgia.
Rating Methodology
Here's the methodology we used to come up with the best movers in Georgia:
Our original review-based ranking algorithm
We started with a total of 640 companies that offer moving services in the Georgia area.
From these 640 companies, we analyzed a total of 101,306 reviews dating all the way back to February 2008.
We also reviewed a total of 128 state and federal moving licenses from these 640 companies and 1,967 different 3rd party review and social profiles.
Each of the ~101,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 244,772 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 37,509 Smyrna moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Georgia moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
