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U-Pack Review

Updated Jun 14, 2025
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Looking to hire U-Pack? See our detailed 11-point review based on our independent analysis of U-Pack, 28 other Macon moving companies, and 640 moving companies in Georgia.

Key Takeaways:

  • Overall rating: 7.12 out of 10
  • Highest 11-point rating category: Affordability
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

U-Pack is a moving company that has been operational since 1997 and their headquarters is at 8401 McClure Drive, Fort Smith, AR 72916. Their service area isn't explicitly mentioned, but they accommodate both long-distance and cross-country moves, indicating a nationwide reach. U-Pack is part of the ArcBest Corporation and is known for its affordable and flexible options for a variety of moving scenarios. This includes door-to-door moves for homes of various sizes, military moves, senior moving, student moves, job relocation, and small moves. The company stands out for its approach to customer service, aiming to make moving a less burdensome process by providing friendly and experienced consultants to assist customers. To find other providers in your area, check out movers in Macon, GA.

Our Research

  • Analyzed 47 total reviews
  • Reviewed 3 social profiles and review listings
  • Checked for license verification at GDPS & FMCSA
  • Crunched 202 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality7.49↓ -9.8%28975.7%
Punctuality6.24↓ -21.9%14960.9%
Affordability8.72↑ 15.1%19290.5%
Communication7.29↓ -1.8%21970.0%
Stick to Prices6.97↑ 16.9%7277.8%
Speed7.70↓ -8.8%4180.0%
Friendliness8.45↓ -3.2%13286.7%
Will Hire Again7.00↓ -13.0%261268.4%
Professionalism6.93↓ -15.3%6366.7%
Conflict Handling4.51↑ 10.8%3537.5%
Precision & Care7.04↓ -11.1%5271.4%

Recent U-Pack Reviews

Quality - 7.49/10

Overall quality of the service provided on moving day.

Recent Customer Praises
very flexible with our move
U box/U pack is a good company
Recent Customer Complaints
Overall Review Distribution
Positive
28 (75.7%)
Negative
9 (24.3%)

Additional Details

Moving Services Offered by U-Pack

  • Long Distance Moving
  • Military Moves
  • Cross Country Moving
  • Senior Moving
  • Student Moves
  • Job Relocation
  • Small Moves
  • Compare Moving Services
  • U-Pack vs Full Service
  • U-Pack vs Portable Storage

Awards

Top 10 Movers in Macon, GA 2023 award
Top 10 Movers in Macon, GA 2022 award

Contact U-Pack

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How we ranked the top Georgia movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Georgia.

Rating Methodology

Here's the methodology we used to come up with the best movers in Georgia:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 640 companies that offer moving services in the Georgia area.

From these 640 companies, we analyzed a total of 101,306 reviews dating all the way back to February 2008.

We also reviewed a total of 128 state and federal moving licenses from these 640 companies and 1,967 different 3rd party review and social profiles.

Each of the ~101,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 244,772 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 37,358 Macon moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Georgia moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.13/10 avg in Georgia from 47,109 reviews

Punctuality

Did the crew show up on-time with the required equipment?

7.69/10 avg in Georgia from 16,968 reviews

Affordability

How affordable was the moving service?

7.37/10 avg in Georgia from 9,317 reviews

Communication

Responsiveness before, during, and after the move.

7.25/10 avg in Georgia from 19,326 reviews

Stick to Prices

Was the final price consistent with the original quote?

5.38/10 avg in Georgia from 5,730 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.23/10 avg in Georgia from 18,147 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.66/10 avg in Georgia from 26,563 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

7.88/10 avg in Georgia from 48,592 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.01/10 avg in Georgia from 27,666 reviews

Conflict Handling

How well the company responds to accidents and issues.

3.81/10 avg in Georgia from 6,256 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.55/10 avg in Georgia from 20,178 reviews