U-Pack is a fast and easy service that makes your long-distance move a breeze. It provides metal, waterproof containers you can pack and load on your own before they are driven to your destination. These containers are durable and can withstand any weather. Whether you’re looking to store your belongings during a move or keep them safe from the elements, U-Pack is the convenient solution. U-Pack containers are also easy to load and park. They sit flat on the ground and fit right in a typical driveway. U-Pack is an excellent option if you’re an active-duty serviceman relocating your family to another state, a student moving into a college dorm, or a senior citizen retiring in an assisted living facility. This company has a 24/7 shipment tracking system, which lets you know when your items will arrive. U-Pack has a service center in Lawrenceville, GA, offering guaranteed transit and door-to-door delivery.
U-Pack
About U-Pack
Additional Cities Served: Lawrenceville, Duluth, Sugar Hill, Suwanee, Snellville, Winder, BufordShow More >
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Athens, GA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“expense seemed unnecessary for fewer items”
“Moved long distance smoothly and was very pleased”
“everything went so seamlessly”
“not professional and had issues with management”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“be flexible with the dates and expectations”
“they were a day late delivering”
“Deliveries and pickups were always timely”
“received a call before delivery for both drop-offs”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“only pay for space used”
“had the best price”
“price was amazing”
“second cube was only a fraction of the first cube's cost”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“company was very responsive to frustrations”
“very easy to schedule”
“Had to call a few times to obtain the payment link.”
“able to make changes and requests via the website”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to the contract of 1 to 3 days”
“everything was spelled out in the contract, no surprises”
“final cost included everything”
“There was no change in the price quoted”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“trailers were picked up the next business day”
“got my furniture moved ahead of schedule”
“fast move”
“moved things in a timely manner”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“drivers were friendly and helpful”
“Drivers were super cool, professional”
“drivers were friendly and courteous”
“Everything was perfect”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“only complaint is the delay in picking up trailer”
“would not use this company again”
“would definitely use u-pack again”
“highly recommend”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“crew was professional”
“crew was not managed well”
“Customer service individuals were unprofessional.”
“terrific job implies high professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“amazing customer service by the local freight line”
“driver made it happen despite issues”
“refused to adjust my billing”
“If they make a mistake they do not fix it.”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“None of our items were damaged.”
“nothing was damaged”
“no damage to any of my stuff”
“nothing broken and no issues”
Customer Insights
Cost: $ 1237.00 from 3 historical data points
Interstate Move Duration: 6 days from 6 reviews
Great Crew Members
| Bobby H | helped me unload my things, amazing customer service |
| Francisco, Jerry | Francisco kept an eye out, Jerry understood customer service |
| Mike | supper patient and helpful |
| Dan | Dan was accommodating to last minute schedule change |
| Terminal 089 | thanked by name implies great work |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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