SERNA ELITE Movers Review
Looking to hire SERNA ELITE Movers? See our detailed 11-point review based on our independent analysis of SERNA ELITE Movers, 123 other Atlanta moving companies, and 640 moving companies in Georgia.
SERNA ELITE Movers has an overall score of 8.37 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 74.68% of all movers in Georgia and the top 70.79% of moving companies nationwide. They score better than 477 movers in Georgia.
Key Takeaways:
- Overall rating: 8.37 out of 10
- Highest 11-point rating category: Precision & Care
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
SERNA ELITE Movers is a professional moving and packing service company based in Atlanta, Georgia. They specialize in offering services for both residential and commercial clients with a focus on making the transition as stress-free as possible. Needing reliable movers in Johns Creek, GA? A search through our website provides a wide range of options. The company, being passionate about exceeding clients' expectations, ensures clients' belongings are treated with care and thoughtfulness. Erik, one of the key team members, has been in the moving industry since 2015, indicating that the company has been in operation for several years. SERNA ELITE Movers also takes pride in their client relationships and portrays a strong work ethic, which sets them apart from other moving services. The company operates from a physical location at 3235 Satellite Blvd., Duluth, Georgia and is contactable via phone number provided on their website.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between SERNA ELITE Movers & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.35 | ↑ 12.6% | 41 | 1 | 97.6% | |
| Punctuality | 9.39 | ↑ 17.7% | 15 | 0 | 100.0% | |
| Affordability | 7.02 | ↓ -7.3% | 3 | 1 | 75.0% | |
| Communication | 9.20 | ↑ 23.7% | 14 | 0 | 100.0% | |
| Stick to Prices | 3.08 | ↓ -48.3% | 0 | 1 | 0.0% | |
| Speed | 8.46 | ↑ 0.2% | 8 | 1 | 88.9% | |
| Friendliness | 9.47 | ↑ 8.5% | 19 | 0 | 100.0% | |
| Will Hire Again | 9.29 | ↑ 15.5% | 41 | 1 | 97.6% | |
| Professionalism | 9.26 | ↑ 13.2% | 27 | 1 | 96.4% | |
| Precision & Care | 9.63 | ↑ 21.5% | 31 | 0 | 100.0% |
Recent SERNA ELITE Movers Reviews
Quality - 9.35/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.39/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.02/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 9.20/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 3.08/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 8.46/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.47/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.29/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.26/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 9.63/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by SERNA ELITE Movers
- Residential moving services
- Commercial moving services
- Packing services
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 7/02/25)- USDOT: 3846739
- MC: 1400788
- ENTITY TYPE: Carrier
2
Registered Trucks, Tractors, or Vans
1
Registered Drivers
6/05/25
Most Recent USDOT Update
120,000
Annual Interstate Miles (2024)
Detailed Customer Insights
Based on our analysis of SERNA ELITE Movers's customer reviews:
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Awards
Contact SERNA ELITE Movers
- 3235 Satellite Blvd Bldg. 400 Ste. 300, Duluth, GA, 30096
- +1 678-208-3628
- https://www.sernaelite.com/
Follow SERNA ELITE Movers:
How we ranked the top Georgia movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Georgia.
Rating Methodology
Here's the methodology we used to come up with the best movers in Georgia:
Our original review-based ranking algorithm
We started with a total of 640 companies that offer moving services in the Georgia area.
From these 640 companies, we analyzed a total of 101,306 reviews dating all the way back to February 2008.
We also reviewed a total of 128 state and federal moving licenses from these 640 companies and 1,967 different 3rd party review and social profiles.
Each of the ~101,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 244,772 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 37,417 Atlanta moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Georgia moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
