Compass Self Storage is a nationwide company offering premium self-storage and moving services at multiple locations across the United States. The company provides a one-stop-shop for all storage needs, catering to residential and business-related items. If you're moving in Duluth, GA, the company can also help connect you with resources. Additionally, Compass Self Storage acts as a storage concierge service, offering packing and moving supplies, truck rental, and contact with moving services in Duluth, GA on behalf of customers. Its facilities are equipped with climate-controlled units, indoor units, and secure entry access, with month-to-month leases and online rental availability. Compass Self Storage focuses on customer satisfaction and boasts a wide range of storage features for an easy and convenient storage experience.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Duluth, GA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Moves are stressful”
“Excellent service”
“will definitely tell family & friends”
“great experience with rental and storage process”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Josie pulled up just in time”
“Got my reservation on time”
“stood outside for an hour”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“received a very good deal”
“this was by far the best deal”
“Fair price.”
“found me an amazing deal and good rates”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Josie is absolutely amazing and helped me with everything”
“Great customer service”
“great customer service”
“Excellent customer service provided everything I needed”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“rent increases every 6 months without fail”
“They frequently increase the price by a lot.”
“charged a full month's payment with no prorating”
“no bs numbers at the of the deal”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“helped us quickly and efficiently”
“move was quick”
“very quick process”
“also quick”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Josie is always so helpful and nice”
“Josie is absolutely amazing”
“the person on duty was awesome”
“the attendant was super professional and nice”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Will definitely do business here again”
“Will be back”
“Should've cancelled when they converted to self serve.”
“10/10 recommend”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“the attendant was super professional”
“provided pointers on truck and equipment”
“entire staff was very professional”
“handled everything professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not make amends for missing items”
“no effort to retain a long-term customer at a fair price”
“handled issue irresponsibly with hitch equipment”
“can anything be done about the parking issue”
Great Crew Members
| Josie | helped me with everything I needed |
| Josie | Josie is always so helpful and nice |
| Josie | Josie is wonderful and very helpful |
| Josie | Thankyou Josie!! |
| Josie | Josie always goes above and beyond. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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